Happy Staff = Happy Customers? Top 100 Companies to work for

Posted by Colin Shaw on February 25, 2010

0 comments | 1677 reads

CNN have the full list of the 2010 Top 100 Best Companies to work for. The message here is Happy people give you Happy Customers.

When building a great Customer Experience, focus first on building a great employee experience. From our first book Building Great Customer Experience, we developed the seven Philosophies for building a great Customer Experience.

Philosophy four is:

Great Customer Experiences are enabled by inspirational leadership, an empowering culture and empathetic people who are happy and fulfilled.

It is no surprise to see Google at number four, a relatively young company compared to others on the list, who have become famous for their free meals, free laundry and most of all global domination of the search engine market.

Colin Shaw

Colin Shaw is founder & CEO of Beyond Philosophy, one of worlds first organizations devoted to customer experience. Colin is an international author of four best-selling books. Beyond Philosophy has a proven track record. They provide consulting, specialised research & training from Atlanta, Georgia and London, England. Follow Colin Shaw on Twitter ColinShaw_CX

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