EDS to pay interim damages of £200m (US$317 million) to BSkyB

Posted by Francis Buttle on February 4, 2010

0 comments | 1561 reads

Sir Vivian Ramsey, judge in the long-running BSkyB vs EDS case has instructed Hewlett Packard, owner of the EDS business, to pay interim damages of £200m (US$317 million).

Sky had alleged that EDS had made fraudulent claims and negligent misrepresentations to win the bid to design, build, manage, implement and integrate the process and technology for a new CRM system for Sky’s customer contact centres.

The judge has found in favour of Sky who claimed damages of £709 million (US$1.13 billion).

Damages must be paid by February 17th 2010, though HP is seeking permission to appeal the judgement.

Read my other CustomerThink coverage on this case:
http://www.customerthink.com/article/bskyb_v_eds_crm_legal_case; http://www.customerthink.com/blog/bskyb_wins_eds_act_fraudulently_in_1_6... http://www.customerthink.com/blog/perjury_harms_eds_defence_in_1_13_bill... http://www.customerthink.com/blog/bskyb_vs_eds_identifying_and_valuing_1...

Francis Buttle

Francis Buttle heads up Francis Buttle & Associates and is visiting professor of management (Marketing and CRM) at Macquarie Graduate School of Management, Sydney. He is author of Customer Relationship Management: Concepts and Technologies, now in its second edition, and Social CRM: what is it and what does it mean for your business? which can be downloaded at www.buttleassociates.com.

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