Drop your Porsche off and Shop!

Posted by Colin Shaw on August 11, 2010

0 comments | 891 reads

What about this for a customer experience?

What is a lady to do whilst her Porsche is going through its four hour service? Shop obviously! One Porsche dealership has in Bicester, UK, offers a complimentary service that takes customers to the a nearby luxury outlet mall. Autofarm’s Workshop Manager, Robin Bartholomew explains:

“Getting the car serviced often falls to the lady of the house. Children understandably get bored waiting, but this provides an opportunity to go somewhere suitable, rather than being trapped in a car showroom or workshop waiting room.”

This is a great way of adding to their normal rather boring customer experience – even if customers don’t take them up on it.

Do you know of any other organisations or services that offer additional perks that improve the customer experience? Let us know in the comments

Read the original article here

Colin Shaw

Colin Shaw is founder & CEO of Beyond Philosophy, one of world's first organizations devoted to customer experience. Colin is a best-selling international author of four best-selling books. Beyond Philosophy has a proven track record in helping organizations improve their Customer Experience through providing consulting, specialised research & training services from Atlanta, Georgia and London, England.

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