CRM Tool Academy: New PeopleMaps App Reveals and Ranks Your Connections (And Integrates With Salesforce.com)
Relationships -- it's CRM's middle name. Yep, it's all about the relationships. And now you can compare the size of yours with your friends.
Taking Kevin Bacon one better, a Salt Lake City-based company named 7 Degrees is offering PeopleMaps, an app which they claim will show people "how they are connected" to any person or company. It comes in free and "Professional" editions.
As industry observer Stephen Arnold correctly notes, this is nothing new -- "Companies like i2, Megaputer, and other vendors offer these types of systems," except for the fact that People Maps integrates with Salesforce.com.
CustomerThink's Dear Leader Bob Thompson's done a good review of the product, noting that he's only "two contacts away" from President Barack Obama, putting this reporter three contacts away.
Sour note: When CRM Tool Academy tried to test-drive the free edition, we got an error screen saying "We have detected you have not met the minimum requirements. Currently only Firefox versions 2 and 3 and IE versions 6, 7 and 8 are supported."
What, Chrome isn't good enough for you? Well excuuuuuuuse me. Tell you what, PeopleMaps: Get back to us when you've joined the 21st century.
The tool's "deep mapping technology" is billed as giving an "intuitive, visual representation" of "relevant" relationships from such sources as Outlook, LinkedIn, Facebook, Gmail and Yahoo. There are also options to include Internet and "premium data" sources.
It's touted by company officials as showing your "connection paths" to people or companies, and if you cough up for the premium edition, your sales prospects are analyzed and ranked "based on the strength of personal and professional connections."
As we dirty shirt, mouth-breathing Chrome plebes aren't good enough for PeopleMaps, here's a screen shot from tech consultant Adam DesAutels, who described it as "very glitchy," while noting "I do like having all of my contacts in one place though."
Doesn't like Chrome. Hmpf.
- Leadership
- Sales Performance
- Service and Support
- Digital Marketing
- Social Business
- Contact Center
- Customer Analytics
- Customer Experience
- Enterprise Technology
- Voice of Customer
- Customer Loyalty
- Web Analytics
- Customer Strategy
- Chief Customer Officer
- Chief Information Officer
- Customer Information Architecture
- Customer Management Education
0 comments »
Post new comment
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.

0 comments | 2887 reads 


