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Feb. 04, 2010

CRM and E-Government

Mei_lin_fung

CRM and E-Government

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Posted by Mei Lin Fung on Feb 04, 2010
A spirited exchange on Trust and Government - which seems strangely relevant these days when we have to think hard about what every tax payer is now in hock to due to the deficit:

If you take the Federal Deficit of trillions of dollars, and divide it by the number of tax payers today, this is the number you get.

$112,000 ....... if you divide the deficit by the number of citizens then the number is
$40,000

Now, take a look at the discussion by clicking on the link below, or clicking on the title of this blog.

How would accountability work if we could design a system that taxpayers really knew what they were paying for? In Singapore, there is a Feedback Session on the government budget.... its a little easier with only 4 million people.

CRM and E-Government | CustomerThink

I'm invested



Republished with author's permission from original post .

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Mei Lin Fung
Mei Lin Fung, www.isoe.com blogs on ebCEM – evidence-based Customer Experience Management. The Service Leadership Transformation Program developed in an innovative public private partnership with Avaya and Oklahoma State University received the Phillip Crosby Golden Medallion in 2007. Her curriculum has been implemented by Microsoft Telesales in China, and Johnson and Johnson in Asia. She designed the first US Department of Labor approved Contact Center Apprenticeship Program in Oklahoma. Blog: Learning to Earn Customer Trust by Mei Lin Fung
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