Corporate Culture: To Facebook Or Not To Facebook
Yes, I go on Facebook at work. But it’s not what you think, well most of the time. I have a hand in managing our Company’s Facebook page, and while I know there are a lot of nay-sayers out there that lament that social media has little effect on a company’s actual success, I am here to tell you nay-sayers that you are wrong!
Facebook, or SpacePage, as my Grandmother says, serves various different purposes. Many of us use it to keep up with our friends, many of our parents use it to stalk us etc etc etc. But it has its own purpose for your company’s employees as well.
Facebook can be an outlet for your employees to go to when you need a quick break from staring at emails. If a dog jumps on your desk, snap a picture and put it on Facebook so we all get a good laugh. If you want to know if your colleagues would defend the office in the event of a zombie attack, make a poll – best defense tactic gets treated to coffee!
For our organization’s fans, it’s a place to bring to life the actual people and culture behind the company. We have a very strong culture here which cultivates great social media content. Just the other day we posted an unfortunate picture of the passing of one of our office plants, Rosie. That afternoon one of our Corporate Development Reps received a business email that ended with, “Sorry to hear about Rosie”. These activities help us to build rapport with friends and prospects alike.
For AG Salesworks itself, it creates visibility to an enormous network. Everyone (800 million+) has Facebook, if AG can keep itself current with its posting, whether it be our blogs, announcements, an employee spotlight, we keep current with our clients and future clients. Facebook piques their interest and thus drives prospects to our website/blog/tumblr and leads people to want to work with us.
Since the creation of our Facebook page, and among other social media efforts we have wildly increased traffic to our sites and generated inbound inquiries. So I say Facebook at work all you want!
And hey! – “LIKE” our page here
- 750 reads
0 comments »
Join the conversation!
MarketPlace
Boost Customer Satisfaction & Loyalty at SCORE 2013
[May 29-31, Boston] Customer experience management (CEM) strategy meets customer operations at SCORE Conference 2013. Topics include driving customer satisfaction and loyalty, employee engagement, customer retention, call center technology and big data analytics. CustomerThink members save $700 off the regular registration fee.
Digital vs. Human Banking Experiences: Can This Be a Happy Marriage?
[June 6] It's time for banking leaders to rethink how to nurture and grow customer relationships in an increasingly digital world. Get the results of a new study that revealed the CX practices of top performing banks. Learn how digital Innovations can enable more personal service.
[June 10-13, Chicago] If you are responsible for the results of your company’s website, social media, ecommerce, web intelligence, data strategy, audience research and/or measurement, then mark your calendar. Customerthink members save 15% off full conference passes with code CTKTO15.
[June 10-13, Chicago] PAW's program will feature over 40 sessions with case studies so you can witness how predictive analytics is applied at leading enterprises. Customerthink members save 15% off full conference passes with code CTKTO15.
Confirmit’s Community Conference ’13 – London and Las Vegas
[June 19-21, London; June 26-28, Las Vegas] Attending CCC ‘13 gives you an unrivaled opportunity to understand and address rapid industry changes and discover new techniques that can drive your business forward. Create a tailored agenda that explains how to overcome the challenges your business faces. Take advantage of excellent networking opportunities and face-to-face discussions with thought leaders.
Global Customer Experience Management (CEM) Certification Program
[Sept 19-20, Amsterdam; Sept 24-25, Sao Paulo; Nov 12-13, San Francisco] An internationally recognized program with proven track record of success - being run for 40 times in 17 cities with attendees from 58 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
Customer Experience Certification
[Sept 24-26, London] If you’re developing a customer experience program or want to review your current approach, join other customer experience leaders for this intensive 2.5-day certification. Presented by Medallia, the global leader in customer experience management. Enter code ‘Cthink’ to save$300/£200.
Voice of Customer 2.0: Creating Change Your Customers and Employees Can Believe In
[Recorded April 25] Despite good intentions, in the majority of companies Voice of Customer programs contribute little to business success. Join us to learn the secrets to capitalize on Customer Experience feedback, so you can drive organization actions that will unlock profitable growth.
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.


0 comments | 750 reads 





