A Fortune 500 corporate newsletter I was recently reading mentioned that their Code of Business Conduct was 70-pages long. The code outlined their requirements and guidelines for customer relationships as well as how the employees should interact with each other. Business ethics and customer experience strategies are not optional and should not be treated lightly; but are 70-pages really necessary to frame a Code of Conduct? After all, the Golden Rule is only 11-words long:
“Do unto others as you would have them do unto you.”
Hmmm … also consider the following:
The Lord’s Prayer = 66 words
Gettysburg Address = 286 words
Declaration of Independence = 1,322 words
The more I think about it, 1-page should be long enough.


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