Augmenting your Customer Experience through music

Posted by Colin Shaw on March 9, 2010

0 comments | 1081 reads

How can you augment your mood?

How often do you manually dial up or down different emotions? When was the last time you looked at emotions as something tangible and manageable rather than an out of control force of nature? Deric Bownd’s stumbled upon the Moodagent iPhone app, where you can adjust mood dials to find and play music to how you’re feeling, or how you’d like to feel. Check out the video below.

Mood Agent Demo

Has your customer experience ever been elevated by music? Do you plan your customer experience bearing in mind other sensory experiences rather than just what your customers see? How do the sounds, smell and touch of the service or goods affect how your customers perceive your Customer Experience.

Colin Shaw

Colin Shaw is founder & CEO of Beyond Philosophy, one of worlds first organizations devoted to customer experience. Colin is an international author of four best-selling books. Beyond Philosophy has a proven track record. They provide consulting, specialised research & training from Atlanta, Georgia and London, England. Follow Colin Shaw on Twitter ColinShaw_CX

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