First - I had a GREAT month in February.... I just realized that my passion for trust is counter-cyclical..... people are really interested in learning to earn trust, now that the giant Trust-Ponzi scheme is being busted wide open!

Still it is no fun being right when so many people are suffering. Globally.

ok, back to my adventures in Amazon, because I had a great month, I treated myself to my other passion which is reading and buying books. So I popped onto Amazon and bought two books:

Back of the Napkin by Dan Roam and Actionable Strategies by Stephen Bonham.

DON'T KNOW what went wrong on Amazon, but anyway it turned out I placed duplicate orders on BOTH books - I think it is a glitch/bug - because I had no idea I had done so UNTIL.... I received 2 copies of Back of the Napkin.

Then - 3 weeks later, I received a customer survey from Amazon asking me to rate the sellers... and to my horror, I found that my account had also showed as ordering 2 copies of Actionable Strategies.

So I email Elmnobooks and say, I hope you will refund me, because this was a mistake. Within hours, the reply came - a real person - who said - yes, we figured that you might have done that and we had emailed you back in February double checking whether or not you really meant to do this.

As I said, February was a great month... meaning busy busy busy, so I didn't read all my email thoroughly and I had missed their email.

So they said, they were processing a refund.

Now, I often buy used books on Amazon being more interest in reading the content and am indifferent to whether the beauty of the book has been sullied by other hands.

So I don't recognize the Used book dealers. But I will recognize Elmnobooks in future and will buy from them on any other occasion I see their name because I appreciate the human intelligence that they have shown.

So bottom line: A Tale of 2 sellers:

1 dumb - saw duplicate order, shipped both
1 smart - Elmnobooks

Take care of yourself.
- remember put the oxygen mask on yourself before helping others with theirs.

When you earn trust, the force is with you

Mei Lin