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Jan. 12, 2010
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"A higher purpose" CRM in 2010: The experts' predictions

Mei_lin_fung

"A higher purpose" CRM in 2010: The experts' predictions

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Posted by Mei Lin Fung on Jan 12, 2010
Follow on article by Neil Davey looking forward, quoting my "CRM at the Speed of Light" buddy

I picked out the subtitle and highlighted it above - in the reaction to the financial catastrophe that has hit us, people are looking for higher purpose as a way to filter out actions taken out of pure self interest. I read in the NYTimes that the University of Toronto Business School has seriously been re-looking at their curriculum to add multi-culturalism Multicultural Critical Theory. At B-School?

This helps some, but I can't help feeling its a little like slamming one small barn door after the horses have bolted from stables across the globe....


CRM in 2010: The experts' predictions

I'm invested



Republished with author's permission from original post .

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Mei Lin Fung
Mei Lin Fung, www.isoe.com blogs on ebCEM – evidence-based Customer Experience Management. The Service Leadership Transformation Program developed in an innovative public private partnership with Avaya and Oklahoma State University received the Phillip Crosby Golden Medallion in 2007. Her curriculum has been implemented by Microsoft Telesales in China, and Johnson and Johnson in Asia. She designed the first US Department of Labor approved Contact Center Apprenticeship Program in Oklahoma. Blog: Learning to Earn Customer Trust by Mei Lin Fung
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