A Day of Service

Posted by Joseph Michelli, Ph.D. on January 17, 2011

0 comments | 1796 reads

Today is a day of remembrance and a day of service…

So many of Martin Luther King’s words will ring eternal!

As a person dedicated to helping people be of greater service in business, the following quote has always stuck with me….

“Everybody can be great. Because anybody can serve. You don’t have to have a college degree to serve. You don’t have to make your subject and your verb agree to serve…. You don’t have to know the second theory of thermodynamics in physics to serve. You only need a heart full of grace. A soul generated by love.”

While I am convinced that not everyone is cut out to be in customer service, I am convinced that all of us are obligated to be of service to the greatest degree our talents will allow.

From a business perspective, Dr. King’s words should remind us all that the greatness of a business is directly proportional to the significance of its service. In my upcoming healthcare book tentatively title “Prescription for Excellence”, I champion a business principle of “service serves us.” It is in through giving that businesses receive.

Dr. King sacrificed all in his service mission, I trust his service has truly served us all— and admirably served his cause as well.

How can you be of service today?

Joseph Michelli, Ph.D.

Joseph Michelli, Ph.D., an organizational consultant and the chief experience officer of The Michelli Experience, authored The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company and the best-selling The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary.

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