7 Caveats To Good Communications
If you want to build a sound relationship with your best customer, you need to focus on communicating well with him or her. There are 7 caveats to good communications and here they are:
1. Context
Who is the audience and what do you want them to do?
2. Content
What single question is your communication designed to answer? Do you have the answer already or do you need to research it and if so, what information do you need?
3. Components
Can the information you need be broken into modules and what is the most fundamental chunk of information?
4. Cuts
Can you be concise and to the point? People’s attention drifts quickly.
5. Composition
How ill you engage your audience and keep their attention.
6. Contrast
Can you highlight the differences that are important by using contrasts?
7. Consistency
Your audience is easily distracted so can you keep things like font, color and spacing consistent?
Here is a good example of poor communications from the very top
0 comments »
Post new comment
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.

0 comments | 1139 reads 






