10 Social Media Promises: Can Your Company Keep Them?

Posted by Vanessa DiMauro on April 13, 2011

0 comments | 1225 reads

Listen up! Put down that smartphone, stand up, raise your right hand and repeat after me:

1) I promise to listen to -- and talk with -- my customers online, because reciprocity is the foundation for successful engagement when using the online social channel.

2) I promise to respect and value the information shared online by customers and clients. I will not break their trust in me or my company by exploiting or abusing their information.

3) I promise to focus on building relationships -- not generating leads -- as the best practice to create long-term value for my company, the customers, clients and other stakeholders.

4) I promise to create thought leadership content that lives up to its name, and not simply babble on about nothing. No one likes or respects social spam!

5) I promise to maintain the integrity of the social channel and not attempt to game it or engage in improper behaviors to influence my ratings, activity scores or endorsements.

6) I promise to not confuse high-influence activities with viral good fortune.

7) I promise to train my staff in the art and science of social business to grow their knowledge and help my company advance its online social capabilities.

8) I promise to make social performance metrics part of staff and organizational MBOs, and to make sure they measure business results, not just the things that are easy to measure.

9) I promise to help my company explain its social efforts and the impact those efforts will have on work practices, because social business programs affect everybody's job.

10) I promise to be patient with my company and colleagues as they grapple with the organizational changes inherent in adopting a social business strategy, and help them benefit from it.

Republished with author's permission from original post by Vanessa DiMauro.

Vanessa DiMauro

Vanessa DiMauro is CEO of Leader Networks, a research and strategy firm that helps organizations create enterprise-level online communities. She is an Executive In Residence at Babson College, and serves as a Research Fellow for the Society of New Communications. She works with leading companies to create social media strategy and align with operations for positive results.

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Virtual Agent

April 13, 2011

That's the ideal way of

That's the ideal way of establishing a social media connection, though often times I reckon, only one or three at most are followed by various brands.

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