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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Customer Analytics
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
-
April 23, 2024
The ESG spotlight is on retail: How the real-time movement of data can help retailers get a grip with...
Ush Shukla
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April 23, 2024
How feedback surveys trump machine learning
Charlie Williams
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April 15, 2024
Data clean rooms for retailers: The secret to unlocking deeper customer understanding and strengthening CX
Michelle Huff
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April 12, 2024
Data: The Secret Weapon in Winning the Battle for Consumer Attention
Kelly Waller
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April 10, 2024
The Evolution of Customer Loyalty Rewards—What Retailers Need to Know
Manu Mathew
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April 2, 2024
Resilience isn’t just a safety net – it can help your organization leapfrog the competition
Gavin Day
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April 2, 2024
We’ve all heard of Software as a Service, but what about Sales as a Service?
Sean Evers
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March 27, 2024
Elevating Customer Engagement Through Life Stage Marketing
Ed Lorenzini
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March 26, 2024
Leveraging a Design, Build, Deliver Approach to Achieve CX Excellence
Michael Ringman
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March 24, 2024
Harnessing Lookalike Audience Marketing for Enhanced Customer Engagement & Experience
Ed Lorenzini
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March 24, 2024
Beyond Basic: Meet Customer Needs with Hyper-Personalization
Tara DeZao
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March 20, 2024
Revenue leaders, are you sitting on a data goldmine?
Kristen Habacht
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March 19, 2024
What happens when you give data back to people? – Interview with Jamie Smith of Customer Futures
Adrian Swinscoe
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March 18, 2024
Improving Customer Loyalty Through Data Minimization
Greg Kihlstrom
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March 13, 2024
Integrating Quantitative & Qualitative Market Research with AI-Driven Customer Segmentation for Comprehensive Insights
Ed Lorenzini
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March 13, 2024
Reducing Agent Turnover: Applying Analytics to 100-Year-Old Observations
Bill Price
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March 7, 2024
Profiling Your Ideal Customers
Bob Apollo
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March 7, 2024
Customer Analytics Best Practices for Boosting Subscription Revenue Growth and Improving Profitability – 3 Best Practices
Raviteja Sidda
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March 7, 2024
Turning A Bad Service Experience into a Positive Opportunity to Build Loyal for Your Brand
Michael Bradford
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March 4, 2024
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New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
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April 23, 2024