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Title Datesort icon Author Type Views
Happy Employees Make for Better Customer Service 2006-02-28 Graham Jarvis Article 4,154
What Business Leaders Can Learn From "Moments of Truth": An Interview With Former SAS CEO Jan Carlzon 2006-03-06 Jan Carlzon Interview 23,139
Marketing Shouldn't Always Drive Customer Strategy 2006-03-07 Naras Eechambadi Article 3,849
How Do Sales and Marketing Collaborate? 2006-03-07 Michael Collins Article 2,415
To Create a Good Customer Experience, You Have To Stop Treating the Symptoms 2006-03-13 David Rance Article 3,546
Don't Miss the Opportunity To Create a WOW! Experience 2006-03-13 Jim Barnes Article 2,421
Balancing a Company's Need for Data With Privacy: How Much Is Your Customer's Trust Worth? 2006-03-20 Brian Johnson Article 3,276
Can You Tap Into Customers' Desires to Give Your Brand a Purpose? 2006-03-20 Bob Kaden Article 5,575
You Don't Have to Be Amazon.com to Target Your Emails 2006-03-20 Jim Sterne Article 2,244
Is Your Online Channel "Boomer Friendly"? 2006-03-20 Article 5,596
CRM Can Be a Great Success, if You Have Buy-In at the Top: An Interview With Mike Overly 2006-03-26 Mike Overly Interview 5,392
Is Your Marketing Making a Monkey Out of You? 2006-03-27 Jeremy Braune Article 2,325
Avoid Conflict of Interest in Your Data Supply 2006-03-27 Lynn Stevens Article 2,281
Forget Spreadsheets; Business Intelligence Can Give You a Better Picture of Your Customer 2006-04-03 Michael Cusack Article 2,284
The Balanced Scorecard Can Take the Pain Out of Mergers 2006-04-03 Paul Niven Article 3,598
The Madness of Metrics: Be Careful What You Measure 2006-04-03 David Rance Article 6,491
Analytics Can Make Your Numbers Really Add Up 2006-04-10 Naras Eechambadi Article 2,447
Six Sigma Doesn't Belong in Customer-Centric Environments 2006-04-10 Dick Lee Article 3,600
The Lean CRM-Toyota Story: You Can Have a Strategy That Works in Manufacturing and Marketing Environments 2006-04-10 Graham Hill Article 16,387
Why One Number Is Not Enough 2006-04-17 David Jackson Article 2,710

MarketPlace

Boost Customer Satisfaction & Loyalty at SCORE 2013

[May 29-31, Boston] Customer experience management (CEM) strategy meets customer operations at SCORE Conference 2013. Topics include driving customer satisfaction and loyalty, employee engagement, customer retention, call center technology and big data analytics. CustomerThink members save $700 off the regular registration fee.

Digital vs. Human Banking Experiences: Can This Be a Happy Marriage?

[June 6] It's time for banking leaders to rethink how to nurture and grow customer relationships in an increasingly digital world. Get the results of a new study that revealed the CX practices of top performing banks. Learn how digital Innovations can enable more personal service.

eMetrics Summit

[June 10-13, Chicago] If you are responsible for the results of your company’s website, social media, ecommerce, web intelligence, data strategy, audience research and/or measurement, then mark your calendar. Customerthink members save 15% off full conference passes with code CTKTO15.

Predictive Analytics World

[June 10-13, Chicago] PAW's program will feature over 40 sessions with case studies so you can witness how predictive analytics is applied at leading enterprises. Customerthink members save 15% off full conference passes with code CTKTO15.

Confirmit’s Community Conference ’13 – London and Las Vegas

[June 19-21, London; June 26-28, Las Vegas] Attending CCC ‘13 gives you an unrivaled opportunity to understand and address rapid industry changes and discover new techniques that can drive your business forward. Create a tailored agenda that explains how to overcome the challenges your business faces. Take advantage of excellent networking opportunities and face-to-face discussions with thought leaders.

Global Customer Experience Management (CEM) Certification Program

[Sept 19-20, Amsterdam; Sept 24-25, Sao Paulo; Nov 12-13, San Francisco] An internationally recognized program with proven track record of success - being run for 40 times in 17 cities with attendees from 58 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Customer Experience Certification

[Sept 24-26, London] If you’re developing a customer experience program or want to review your current approach, join other customer experience leaders for this intensive 2.5-day certification. Presented by Medallia, the global leader in customer experience management. Enter code ‘Cthink’ to save$300/£200.

Voice of Customer 2.0: Creating Change Your Customers and Employees Can Believe In

[Recorded April 25] Despite good intentions, in the majority of companies Voice of Customer programs contribute little to business success. Join us to learn the secrets to capitalize on Customer Experience feedback, so you can drive organization actions that will unlock profitable growth.

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