All Posts: Performance Management

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Category

Title	Date	Author	Type	Views
Performance Management Friday — New Year Baggage	2011-12-30	Dave Brock	Blog	566
Musing on Metrics, Marketing and Innovation	2011-12-08	Gregory Yankelovich	Blog	437
On Forecasting, Backcasting & Design Thinking	2011-12-04	Sylvain Cottong	Blog	1,154
Forecasting: business management tool, or colossal time waster?	2011-10-28	Luke Russell	Blog	801
The Art of Incremental Improvement to Achieving Inbound Sales Success	2011-10-17	Marion Timpson	Blog	1,121
Sorry John-Boy, But Sam’s Club is Real	2011-09-22	Lisa Biank Fasig	Blog	701
Why Would You Wait to Improve Employee Engagement?	2011-08-25	Jim Rembach	Blog	914
The Nearly Impossible Task of Being a Smart Shopper of Healthcare	2011-06-14	Tom Wilson	Blog	1,023
A Bulldog in Ferragamo	2011-06-02	Lisa Biank Fasig	Blog	1,043
Social Networking: Success or Failure?	2011-05-31	John D. Leavy	Blog	792
Change Management by the Numbers: Devising a Strategy That Produces Results, and Advocates	2011-05-26	Brian Ross	Blog	1,124
The Burson-Marsteller Mess: What Happens When the PR Firm Becomes The Story?	2011-05-13	Jill Z. McBride	Blog	1,465
Customizing Your CRM Makes All the Difference	2011-05-12	Corie Kaftalovich	Blog	1,715
How to Boost Team Motivation with CRM	2011-04-21	Corie Kaftalovich	Blog	961
Does Size Really Matter?	2011-04-13	Bob Champagne	Blog	769
How to Sync Your Sales People for Success	2011-04-12	Corie Kaftalovich	Blog	1,421
Performance Lessons From “The Masters”…	2011-04-05	Bob Champagne	Blog	1,204
Charming Shoppers in all Sizes	2011-03-31	Lisa Biank Fasig	Blog	818
Lies your CFO told you	2011-03-30	Mark Price	Blog	1,074
Creating a Positive Performance Change	2011-03-30	Glenn Pasch	Blog	760

MarketPlace

Global Customer Experience Management (CEM) Certification Program

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Join us on June 6th in San Diego. Speakers include Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX and Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.