All Posts: Customer Experience

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Category

Title	Date	Author	Type	Views
Why Annual Planning Hurts Customer Profitability	2012-05-16	Jeanne Bliss	Blog	120
Everything's Fine, Why Do You Ask?	2012-05-15	Peter Leppik	Blog	41
Anatomy of a Service Visit	2012-05-15	Chris Travell	Blog	613
Breaking Up is Hard to Do	2012-05-15	Annette Franz Gleneicki	Blog	94
Happy Birthday Nick…..or maybe not !	2012-05-15	Nick Broomfield	Blog	79
When Choosing Means Losing Time	2012-05-15	Lisa Biank Fasig	Blog	118
Call It Mobile Yellow	2012-05-15	Jamie Tenser	Blog	371
Halfords Auto Centres: is a Welcomer enough to deliver a good customer experience?	2012-05-15	Maz Iqbal	Blog	339
Analytics for creating more choices	2012-05-15	Gary Cokins	Blog	258
Is eliminating the bargaining power of customers more important than working on the Customer Experience?	2012-05-14	Maz Iqbal	Blog	271
5 Top Customer Service Articles For the Week of May 7, 2012	2012-05-14	Shep Hyken	Blog	218
3 Ways to Guarantee Customer Service Failure	2012-05-14	Flavio Martins	Blog	136
Guest Stan Phelps: solving needs or exceeding expectations - which is most important?	2012-05-14	Linda Ireland	Blog	460
Customer experience can be used to increase customer’s willingness to accept risk	2012-05-14	Qaalfa Dibeehi	Blog	99
Keeping Front & Center	2012-05-11	Kitty Radcliff	Blog	339
When will I see the results of my Customer Experience program?	2012-05-11	Colin Shaw	Blog	314
VoC: what’s wrong with VoC and how do you get it right? (Part III)	2012-05-11	Maz Iqbal	Blog	370
3 CCO Tools to Reduce Dueling Silos	2012-05-10	Jeanne Bliss	Blog	262
Customers Who Smile Get Better Service!	2012-05-10	Andy Hanselman	Blog	310
5 Ways to Improve the Customer Experience & Why It Matters [Data]	2012-05-09	Joshua Paul	Blog	1,206

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on June 6th in San Diego. Speakers include Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX and Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.