All Posts: Transportation / Travel / Leisure

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Category

Title	Date	Author	Type	Views
Closing the Feedback Loop Drives Customer Satisfaction at Carlson Wagonlit Travel	2012-04-11	Greg Marek	Article	1,797
Airline KLM Showcases Innovative Approach to Using Social Media	2012-03-28	Mark Parker	Blog	517
The Experience Speaks Louder Than Words	2012-03-22	Annette Franz Gleneicki	Blog	426
Reaching for the sky with social media	2012-02-27	Vijay Dandapani	Blog	564
U.S. airlines improving customer service?	2012-02-20	Cheryl Hanna	Blog	447
Finnair Delights Their Delhi Bound Customers On India’s Republic Day!	2012-01-26	Andy Hanselman	Blog	566
What’s the biggest obstacle to implementing customer experience successfully?	2012-01-01	Shaun Smith	Blog	1,082
Virtual Agents Can Improve the Travel Experience	2011-12-27	Jeff Brown	Article	3,224
"The Customer Is Always Wrong"	2011-12-12	Ernan Roman	Blog	982
Take a walk on the Wilde side at the Cadogan Hotel	2011-12-01	Stan Phelps	Blog	639
A little unexpected extra in the shower at Hotel Nine Zero	2011-11-16	Stan Phelps	Blog	688
DoubleTree Hotels: Where Little Things Make a Big Difference	2011-11-05	Stan Phelps	Blog	1,458
Passengers on JetBlue angry over poor customer service	2011-11-02	Cheryl Hanna	Blog	1,773
Front-line body-language training: Deepening the understanding of the customer say-do gap?	2011-10-17	Bill Brohaugh	Blog	1,031
Southwest Airlines and Walt Disney: Comparing to Determine Their Success	2011-09-28	Dr. Johnny D. Magwood	Blog	1,146
American Airlines and the Dynamic TCE (Total Customer Experience) Model	2011-09-23	Sampson Lee	Blog	1,420
KLM (Air France) and the Static TCE (Total Customer Experience) Model	2011-09-23	Sampson Lee	Blog	1,071
Air Asia and Touch-point Experience	2011-09-16	Sampson Lee	Blog	1,620
Lufthansa and Total Customer Experience (TCE)	2011-09-09	Sampson Lee	Blog	1,591
Total Customer Experience (TCE) for Airlines	2011-09-09	Sampson Lee	Blog	1,695

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on June 6th in San Diego. Speakers include Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX and Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.