All Posts: Technology Implementation

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Category

Title	Date	Author	Type	Views
15 actions to achieve better CRM user engagement and adoption	2012-05-09	Dick Wooden	Blog	527
Enterprise Mobility: unplug your 21st- century Sales Warriors	2012-05-08	Nicholas Kontopoulos	Blog	977
Successful CRM Adoption by a Sales Team	2012-04-27	Jeb Brooks	Blog	774
‘Set It and Forget It’ is a Recipe for IT Disaster	2012-03-30	Jason Whitehead	Blog	545
Steve Jobs Couldn’t Sell CRM	2012-02-29	Adam Honig	Blog	887
When CRM design and the real world collide	2012-02-18	Richard Boardman	Blog	721
Empowering the 21st Century Sales Warrior	2012-02-16	Nicholas Kontopoulos	Blog	1,970
CRM Implementation: Which Deployment is Best For You?	2012-02-13	Lauren Carlson	Blog	742
There might be more to CRM training than people think…	2012-02-12	Richard Boardman	Blog	870
You and Who Else? 2 People Key to Successful CRM System Adoption	2012-02-07	Dick Wooden	Blog	550
The best approach to CRM training – In-house or External?	2012-02-05	Richard Boardman	Blog	952
When we have CRM everything will be perfect….	2012-01-28	Richard Boardman	Blog	998
You don’t use Twitter to tell a friend “Your fly’s undone!”: Customer service & social media feedback	2012-01-23	Micah Solomon	Blog	1,355
Collaboration and the Zombie Apocalypse	2012-01-11	Jacob Morgan	Blog	666
The rise and fall of a CRM system…	2012-01-08	Richard Boardman	Blog	1,171
Technology – The Great Bridge Builder!	2012-01-05	Dr. Johnny D. Magwood	Blog	815
What is an independent CRM consultant – and what does independent really mean?	2011-12-24	Richard Boardman	Blog	1,222
Ultra marathons, CRM, and the shared pain of wrong turns	2011-12-03	Richard Boardman	Blog	844
Nine qualities of high performance CRM project managers	2011-11-30	Richard Boardman	Blog	940
CRM planning for the post-live world	2011-11-22	Richard Boardman	Blog	623

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on June 6th in San Diego. Speakers include Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX and Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.