All Posts: Chief Customer Officer

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Category

Title	Date	Author	Type	Views
Why Annual Planning Hurts Customer Profitability	2012-05-16	Jeanne Bliss	Blog	120
3 CCO Tools to Reduce Dueling Silos	2012-05-10	Jeanne Bliss	Blog	262
The Chief Customer Officer Job Description	2012-05-08	Jeanne Bliss	Blog	261
Curtis on...CCO Authority: 3. Earned Authority	2012-05-04	Curtis Bingham	Blog	277
Curtis on...CCO Authority: 2. Borrowed Authority	2012-05-04	Curtis Bingham	Blog	286
Curtis on...CCO Authority: 1. Positional Authority	2012-05-04	Curtis Bingham	Blog	273
Six Retailers Who Blew it-- BIG	2012-05-04	Sheridan Orr	Blog	706
3 Sobering Facts About Cross-Silo Customer Treatment	2012-05-02	Jeanne Bliss	Blog	327
Rate Your Customer Experience Progress: Why Customer Efforts Fail – Signs to Look For and Avoid	2012-05-01	Jeanne Bliss	Blog	480
2 CCO Priorities: Experience Reliability and Experience Innovation	2012-04-26	Jeanne Bliss	Blog	469
The CCO: Human Duct Tape to Connect the Silos	2012-04-25	Jeanne Bliss	Blog	439
Have you lost touch with your customers?	2012-03-13	Curtis Bingham	Blog	606
CRM and CEM: Managing the Yin-Yang of Customer Relationships	2012-03-07	Bob Thompson	Blog	3,767
Implications of customer-centricity on IT architecture	2012-02-23	Chris Severn	Blog	1,087
Salmon Aren't Very Bright	2012-01-30	Barry Dalton	Blog	727
Big Gains by Presenting Voice of Customer to All Employees	2012-01-29	Lynn Hunsaker	Blog	3,514
Payoff for Coordinating Customer Experience Management Enterprise-wide	2012-01-24	Lynn Hunsaker	Blog	2,867
Relationship Marketing and Virtual Communities Means Value Added	2012-01-04	Dr. Johnny D. Magwood	Blog	1,147
12 Trends in Voice of the Customer for 2012 - Part 2	2011-12-19	Keith Schorah	Blog	923
Trendwatching reports on the 12 Crucial Consumer Trends for 2012	2011-12-07	Bernhard Schindlholzer	Blog	1,056

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on June 6th in San Diego. Speakers include Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX and Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.