All Posts: Chief Information Officer

The default sort is by descending published date; change the sort order by clicking on the column headers. Narrow the search by selecting categories.

Category

Title	Date	Author	Type	Views
Implications of customer-centricity on IT architecture	2012-02-23	Chris Severn	Blog	1,087
Future Implications of New Technologies on Businesses	2011-10-29	Dr. Johnny D. Magwood	Blog	1,469
14 marketing technology organizational models	2011-10-11	Scott Brinker	Blog	729
Ten Principles that Drive Effective Collaboration	2011-09-14	Graham Hill	Blog	4,189
Questions for Potential Buyers of Marketing Automation Software	2011-09-13	Lauren Carlson	Blog	849
Small Business CRM	2011-08-15	Lauren Carlson	Blog	1,747
Developing an Enterprise 2.0 Application Strategy	2011-07-19	Lauren Carlson	Blog	1,770
Social CRM for B2B	2011-06-20	Jason Swenk	Blog	1,406
Cloud Computing still spells success…If combined with common sense	2011-04-27	Robert Peverley	Blog	1,665
Social Shopping - A Retail Future	2011-03-07	Thomas Wieberneit	Blog	1,271
Tuning in to individual callers can be good for business	2011-02-24	Daniel O'Sullivan	Blog	1,114
Take These 3 Actions for Innovation	2011-01-10	Braden Kelley	Blog	2,459
Failed CRM implementation finally costs HP $465 million in damages.	2010-06-19	Francis Buttle	Blog	5,580
Avoid CRM failure! Include User Adoption in the business case & maximize ROI	2010-04-20	Jason Whitehead	Blog	2,478
Moving Customers "Safely" from Self-Service to Live-Service	2010-04-08	Eric Camulli	Blog	1,771
Your loyalty is not worth what we said it was: the pitfalls of devaluing customer loyalty points	2009-12-14	Jim Barnes	Blog	3,582
Top Five Reasons Not To Master Your Data in SAP ERP	2009-12-03	Ravi Shankar	Blog	4,667
Sharpen Your Axe: 10 Tips to Unleash Your CRM and Email Marketing	2009-12-02	Rich Spitz	Article	8,987
Instant Info	2009-12-02	Harry Lin	Blog	1,609
Is Unified Communications the Next "Disruptive" Customer Service Technology?	2009-12-02	Donna Fluss	Blog	2,637

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on June 6th in San Diego. Speakers include Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX and Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.