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Title Datesort icon Author Type Views
Interview with Rob Siefker of Zappos – Part 3 of 4 2012-02-07 Douglas Hanna Blog 268
QVC and the Customer Experience: What Are They Doing Right? 2012-02-07 Teresa Sinel Blog 314
Social Media – Can It Be Used to Generate Leads and Revenue? 2012-02-07 Christopher Ryan Blog 185
Can Inbound Marketing Make Your Brand Better? 2012-02-07 Nick Stamoulis Blog 139
Sales Leaders: Are you really training your sales people to succeed? 2012-02-07 Bob Apollo Blog 175
Welcome to the Buyer-Centric Movement 2012-02-07 Judy Mod Blog 168
How USEFUL are you to your customers? 2012-02-07 Maz Iqbal Blog 121
Screw it up and WIN! 2012-02-07 Joseph Michelli, Ph.D. Blog 484
The Emerging Social Business Architect 2012-02-06 Braden Kelley Blog 397
Innovate Moneyball-Style By Changing Your Game 2012-02-06 Kathy Klotz-Guest Blog 192
The 3 Levels Of Change Needed To Integrate Social Media 2012-02-06 Marc Meyer Blog 66
The Strength of an Architect is in their Collaborative Abilities 2012-02-06 Joseph Dager Blog 70
Collaboration Curves Improve Innovation and Performance 2012-02-06 Andrea Meyer Blog 187
Be #1 in Your Company 2012-02-06 Kevin Graham Blog 161
Expectations and Experience are the New Competition 2012-02-06 Ardath Albee Blog 186
Deciding What Not To Do 2012-02-06 Gregory Yankelovich Blog 272
Mapping Out Your Internet Strategy 2012-02-06 John D. Leavy Blog 133
Sell Your Ideas with Interactive Visuals 2012-02-06 Jack Malcolm Blog 151
Best Practice PRM: Providing Service & Support II 2012-02-06 Mike Morgan Blog 149
Have a super day (and other nice touches)! 2012-02-06 Patrick Gibbons Blog 383

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10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

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Top 10 Authors of 2011

  1. Stan Phelps, Synergy Events
  2. Dave Brock, Partners In EXCELLENCE
  3. Nick Stamoulis, Brick Marketing
  4. Cheryl Hanna, Service Untitled
  5. Matt Heinz, Heinz Marketing Inc
  6. Bob Thompson, CustomerThink Corp.
  7. Maz Iqbal, Dynamica Consulting Group
  8. Bob Apollo, Inflexion-Point
  9. Jacob Morgan, Chess Media Group
  10. Jesse Noyes, Eloqua

More About Top Authors »