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Category

Title	Date	Author	Type	Views
Facebook's #EpicFail -- Lack of TRUST by Users and Investors	2012-05-16	Bob Thompson	Blog	442
Mobility is Making Customer Service Smart	2012-05-16	Donna Fluss	Blog	358
Moving from tactical social media experiments to social business transformation	2012-05-16	Laurence Buchanan	Blog	153
Why Annual Planning Hurts Customer Profitability	2012-05-16	Jeanne Bliss	Blog	120
Management Training: Communication Styles	2012-05-16	Glenn Pasch	Blog	45
Everything's Fine, Why Do You Ask?	2012-05-15	Peter Leppik	Blog	41
The Social Network Cashes In and Analytics Plays a Role	2012-05-15	Roman Lenzen	Blog	84
You only have to worry about a few employees (maybe)	2012-05-15	Ralph Mroz	Blog	73
Employee Retention: Y You Need a Strategy	2012-05-15	Sarah Hedayati	Blog	46
Use Pull Marketing to Communicate with the SMB Market	2012-05-15	Christopher Ryan	Blog	49
Industrial Companies shouldn’t Replace Email Marketing with Social Media	2012-05-15	Achinta Mitra	Blog	55
Optimizing Branded Content for Search	2012-05-15	Tom Meriam	Blog	154
Anatomy of a Service Visit	2012-05-15	Chris Travell	Blog	613
Defining Social CRM for B2B Sales	2012-05-15	Koka Sexton	Blog	177
How To Assess Your Organizational Leaders And Their Capacity To Lead	2012-05-15	Bill Hogg	Blog	114
Social customer care: Do customers know?	2012-05-15	Guy Stephens	Blog	69
Breaking Up is Hard to Do	2012-05-15	Annette Franz Gleneicki	Blog	94
Happy Birthday Nick…..or maybe not !	2012-05-15	Nick Broomfield	Blog	79
Let us know if this has ever happened to you – “I just wasted how much time?” or “What do you mean this already exists?”	2012-05-15	Diane Berry	Blog	52
The 5 Steps of Selling Bikes	2012-05-15	Jeb Brooks	Blog	16

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on June 6th in San Diego. Speakers include Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX and Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.