Press Releases

Title	Date	Views
ManageEngine Adds User Experience Scores to Applications Manager	2012-05-22	12
Predictive Analytics World Boston 2012 Announces Speaker Line-Up	2012-05-22	17
HelpSTAR Delivers Collaborative Workflow Tools to United Federal Credit Union	2012-05-22	11
Industry Veteran Bob Zurek Joins Epsilon as SVP, Products	2012-05-22	15
Marketo’s 2012 Benchmark Report Proves Impact of Technology to Fuel Marketing Performance, Sales Effectiveness and Revenue Growth	2012-05-22	16
Altitude Cloud Solution Drives Revenue Growth at Reffekt’s Contact Center in Sweden	2012-05-21	14
Ind-Swift in collaboration with Wockhardt UK launches Atorvastatin tablets in UK	2012-05-17	88
Worldwide Study Shows Global Business Anti-Social in a Social Media Age	2012-05-17	93
Knoa Software Releases Knoa EPM Version 7.0	2012-05-17	93
Thunderhead.com ushers in a new era of customer experience with the ONE platform	2012-05-17	109
Genesys Shows Strong Momentum in First 100 Days as a Stand-Alone Company	2012-05-17	88
Winners Declared in Eloqua’s First European Markie Awards	2012-05-17	95
Facebook Users Express Strong "Dislike" of New Timeline Format	2012-05-16	95
ManageEngine Joins the Cisco Developer Network as a Registered Developer and Completes Cisco Interoperability Verification Testing	2012-05-15	89
Zoho Launches Zoho Sites, Website Builder for Businesses	2012-05-15	80
eCommerce Companies Enhance Online Brand Experience and Increase Revenue with TreeHouse Interactive's Marketing Automation Solution	2012-05-15	87
Altitude Software Starts to Deliver Cloud Contact Center Solutions in Scandinavia	2012-05-15	85
Zoho Support Integrates Facebook, Twitter	2012-05-14	82
ManageEngine IT360 Integrated IT Management Now Available for the iPad	2012-05-14	99
NICE Again Named Leading Contact Center Workforce Optimization Vendor by DMG Consulting	2012-05-14	95
Three-quarters of consumers won’t give personal details to companies if they don’t have a proper loyalty scheme	2012-05-14	96
Global Business-to-Business Customer Experience Best Practices Study to Highlight B2B Achievements	2012-05-11	167
McKesson Breaks New Ground with InterQual 2012	2012-05-10	90
Can We Talk? Verizon and VHT Help Organizations Dial Down Hold Times	2012-05-10	86
OAISYS Advanced Call Recording Joins SterlingVOICE Hosted VoIP Platform From Sterling Communications	2012-05-09	93

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.