All Press Releases

The default sort is by descending published date; narrow the search by entering a search term for the press release title and/or body. Learn about our free news posting service.

Title Contains:Body Contains:
TitleViewsDatesort icon
Oracle Launches Oracle “SaaS for ISVs” Monthly Licensing Model332009-07-01
nGenera CIM Announces nGen CIM Suite™ Version 8.3662009-06-30
KANA Introduces New Era of Customer Service with KANA 10902009-06-30
nGenera CIM Announces nGen CIM Suite™ Version 8.3502009-06-29
GoIWx and Experlogix announce Strategic Partnership -Delivery of Experlogix Configurator in SaaS model to be used in SharePoint932009-06-26
GoIWx and InterDyn BMI team up for hosted Microsoft CRM free for 30 days -Delivery of Dynamics CRM 4.0 in the SaaS model1122009-06-26
GoIWx Joins Microsoft BizSpark Program as Hosting Network Partner - Program offers Valuable Cost Savings, Support, and Resource1002009-06-26
GoIWx Joins Microsoft BizSpark Program as Hosting Network Partner - Program offers Valuable Cost Savings, Support, and Resources1022009-06-25
Former Compliance Software Chief Appointed CEO At 1st Touch1142009-06-25
eGain Announces Promotion for Easy and Cost-Effective Switch to Its Award-Winning Customer Service Solution752009-06-25
CSG Systems’ Naras Eechambadi Wins 2009 Stevie® Award882009-06-24
2009 Best Overall Win at World BSS Awards - MetraTech Corp1002009-06-24
Graham Ede expands Blueview Group with two new acquisitions1112009-06-24
Pullmantur Makes the Most of Its Customer Interactions with Altitude Software Solution862009-06-24
G-CEM to conduct the Next Global CEM Certification Program on Sep 30 - Oct 1 in Paris902009-06-24
TreeHouse Interactive Selected To Build Supplier Portal For VacationRoost1042009-06-23
Siperian Ranked a Visionary in Gartner's Master Data Management for Customer Data Magic Quadrant1032009-06-23
New Webinar Features Strategies For PR Credibility With Customer References.1032009-06-23
New Webinar Features Strategies For PR Credibility With Customer References.482009-06-23
NEI Chooses PowerHelp from Vertical Solutions, Inc. to Help Manage and Track Technical Support Requests872009-06-23
Genesys launches Cross-Channel Performance Management Suite872009-06-23
LRA Worldwide Adds Long-Time Venue Management Executive Martin Thorson to its Account Team972009-06-23
eGain Adds Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub Suite892009-06-23
Stellar Inducted into the Great Game of Business Hall of Fame802009-06-23
Pegasystems Announces Next-Generation Customer Experience Management Software1112009-06-22
New Verizon Business Web Center Voice Service Answers the Call for More Customer Communications Options992009-06-22
Infor Redefines Value for Maintenance with Flex Program872009-06-22
CDMS & SDG take home Retail Week's Responsible Technology Award902009-06-22
Majority of UK firms ignoring customer insight862009-06-22
EchoSign Summer Release 2009 Transforms the On-Demand Electronic Signature Experience972009-06-19
Mailprotector Removes Email Quota Limitations With Unlimited Mailbox Capacity892009-06-17
City of Calgary Selects Infor Public Sector for Asset Management852009-06-17
SBS Group Teams Up with Bloomsburg University972009-06-17
Business Logic Systems’ CMO to discuss the role of dynamic customer communities in customer retention1222009-06-17
Pitney Bowes Announces £1m Training Facility Investment882009-06-17
GoIWx, Tribridge, and Native Oilfield Services Team up for hosted S+S Microsoft AX 2009 Win-Win-Win902009-06-17
Genesys UC Connect to integrate with IBM, Microsoft and Alcatel-Lucent1242009-06-17
Market2Lead a Finalist for CompTIA SoftwareCEO Software Innovation Award1182009-06-16
Informative Graphics Joins The Paperless Project Coalition’s Go Green Initiative to Create the Paperless Office1092009-06-16
Infor Expands Payment Options for Customers1072009-06-16
Innovative In-Sourcer Contact Centers of America Partners with Vertical Solutions Using Latest SaaS Technology1152009-06-16
InnoPath Extends Technical Leadership with New Device Management Client for LG, Samsung, and Pantech862009-06-15
Birmingham City FC on Target for the Premier League with Communicator® Email Marketing1112009-06-15
SpeechStorm Customer, Etisalat, Recognised as Global Innovator in the Genesys Customer Innovation Awards1012009-06-15
IrontouchMS to deliver LiveTime Software's ITIL service management solutions in UK842009-06-15
Cornerstone Consulting Announces the Launch of Cornerstone E-Learning, a series of Web-based Professional Business Training1462009-06-12
Bravestorm Announces Corporate Name Change to Bold Software1292009-06-12
Knoa Drives Proactive Resolution of Application and End-User Performance Issues1452009-06-11
Vertical Solutions Positioned in the Magic Quadrant for Field Service Management1482009-06-11
Wireless Matrix Partners with TOA Technologies1572009-06-10
123456789…next ›last »

MarketPlace

Customer Service as a Differentiator: The Road to Excellence at Overstock.com

Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story.

New Research Report: Customer Experience Maturity Monitor

Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here.

Selling the "New Consumer" with Smart Conversations, Not Blind Automation

Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge.

Four Strategies to Shift Your Support Center from Surviving to Thriving

With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent.

TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers

[August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle.

Global Customer Experience Management Certification Program

[Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

Featured Links

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

Get your event or resource listed in the MarketPlace, reaching 300,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.

Syndicate content