Press Releases

Title	Date	Views
ManageEngine IT360 Integrated IT Management Now Available for the iPad	2012-05-14	24
NICE Again Named Leading Contact Center Workforce Optimization Vendor by DMG Consulting	2012-05-14	18
Three-quarters of consumers won’t give personal details to companies if they don’t have a proper loyalty scheme	2012-05-14	23
Global Business-to-Business Customer Experience Best Practices Study to Highlight B2B Achievements	2012-05-11	25
McKesson Breaks New Ground with InterQual 2012	2012-05-10	30
Can We Talk? Verizon and VHT Help Organizations Dial Down Hold Times	2012-05-10	51
OAISYS Advanced Call Recording Joins SterlingVOICE Hosted VoIP Platform From Sterling Communications	2012-05-09	58
TreeHouse Interactive Reports Rapid Growth in Partner Relationship Management (PRM) Business Due to New Partner Marketing Enablement and Expanded CRM Compatibility	2012-05-09	47
Knoa Software Appoints Minnie Punj-Introne to the Position of Vice President, Services	2012-05-08	53
Atlantis Computing Partners with VMware to Simplify Infrastructure for VMware View™ 5.1	2012-05-08	55
TreeHouse Interactive's PRM Customers Make Everything Channel's CRN Magazine 2012 Channel Chiefs List and Earn 5-Star Partner Program Awards	2012-05-08	46
[x+1] Creates National Strategic Agency Partnership Role to Be Assumed By Jess Beldner	2012-05-08	56
Marketo Expands Executive Team to Fuel a New Era of Social Marketing Automation	2012-05-08	61
Blackbaud Completes Acquisition of Convio	2012-05-07	60
Envision Announces Major Upgrade to its Centricity Workforce Optimization (WFO) Suite for Contact Center and Agent Performance	2012-05-07	62
DCIG Reports That Gridstore Scale-Out Storage Addresses SMEs' "Bigger Data" Needs Without the Complexity and Cost of Clustered NAS	2012-05-04	76
Noble Systems Enhances Speech Analytics Suite with Agent Performance Measurement Tools	2012-05-04	73
ManageEngine to Debut Private Social Network Exclusively for IT at Interop	2012-05-03	79
General Dynamics C4 Systems Debuts New ‘Buy Now’ Online Store for Rugged Computers and Accessories - http://bit.ly/IJterb	2012-05-02	66
NICE Introduces Analytics-driven Real-time Customer Interaction Management Offering	2012-05-02	65
Heidi Melin Joins Eloqua as Chief Marketing Officer	2012-05-02	91
Eloqua AppCloud Makes it Easy for Marketers to Tap Into Pinterest	2012-05-02	80
The Ventana Group Expands Social Media Services to Increase Brand Awareness, Lead-Generation and Google Ranking Authority for Clients	2012-05-01	81
Finalists Revealed in Eloqua’s First European Markie Awards	2012-05-01	78
Nimble Offers Community Managers Free Year of Social CRM Business Edition	2012-04-30	105

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on June 6th in San Diego. Speakers include Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX and Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.