Interviews

Title Datesort icon Interviewee Views Comments
The Rise of Predictive Analytics: Inside Scoop with Eric Siegel 2013-05-09 Eric Victor Siegel 3,807 0
How to Turn Customer Experience Vision into a Competitive Edge: Inside Scoop with Bruce Temkin 2013-04-14 btemkin 1,264 0
How Gamification Can Accelerate Service Agent Training: Inside Scoop with PAKRA CEO Rini Das 2013-03-28 rini_das 1,456 0
Customer-Centric Innovation is Driven by Outcomes, Not Ideas: Inside Scoop with Tony Ulwick of Strategyn 2013-02-27 Tony Ulwick 1,636 1
How Digital Analytics Help Marketers Conquer Data Silos: Inside Scoop with Anametrix CEO Pelin Thorogood 2013-02-20 pelin_thorogood 1,332 0
Entanglement and the Power of Grassroots Leadership: Inside Scoop with Dr. Ray Benedetto 2013-01-30 ray_benedetto 1,926 0
Big Data and Analytics in a Customer-Focused Enterprise: Inside Scoop with Karl Rexer 2012-09-04 krexer 4,599 8
Humble Leadership is the Key to Customer-Centric Success: Inside Scoop with Neil Woodcock 2012-08-08 neil_woodcock 2,180 0
Winning Back Customer Love, the Role of the Chief Customer Officer: Inside Scoop with Jeanne Bliss 2012-07-22 jeanne_bliss 2,968 0
Creating a Better Place to Work with Emergent Collaboration: Inside Scoop with Jacob Morgan 2012-07-09 JacobM 3,487 0
No Customer is Statistically Insignificant: Inside Scoop with Dave Carroll 2012-07-03 dave_carroll 4,072 0
Beyond Sales and Marketing to "The Revenue Team" -- Inside Scoop with Marketo CEO Phil Fernandez 2012-06-05 pfernandez 3,987 0
Pulling the Right Levers to Optimize Topline Growth: Inside Scoop with Eloqua CTO Steve Woods 2012-05-20 steve_woods 5,007 0
How an Online Community Generated 100 TurboTax Innovations: Inside Scoop with Vanessa Valenzuela of Intuit 2012-04-16 vanessa_valenzuela 4,151 0
Enterprise Social Networks Have "Crossed the Chasm" -- Inside Scoop with Yammer CEO David Sacks 2012-03-25 david_sacks 6,931 0
What's New with CRM, Social CRM and CEM? Inside Scoop with Gartner's Ed Thompson 2012-03-10 ed_thompson 5,224 1
Empower Your People to Drive Customer Experience ROI: Inside Scoop with Tammy Weinbaum of American Express 2012-01-14 tammy_weinbaum 5,208 2
Creating "CoDestiny" With Your Customers: Inside Scoop With George Brown of Blue Canyon Partners 2012-01-04 george_brown 4,940 0
The Promise and Perils of Gamification: Inside Scoop with Michael Wu of Lithium 2011-12-08 michael_wu 5,453 0
Real Social Engagement Using the "Language of Pain" -- Inside Scoop with Judy Mod of Social Gastronomy 2011-10-07 jmod 4,411 0
How Culture and "Big Data" Enable Customer Experience Success: Inside Scoop with Rob Strickland, Former CIO of T-Mobile USA 2011-06-29 robstrickland 6,038 0
Social CRM: What's Right, What's Wrong, What's Next? Inside Scoop with Graham Hill 2011-03-29 graham_hill 11,073 4
The Truth About Leads, Marketing Automation and Strategic Account Management: An Interview with Dan McDade of PointClear 2011-01-20 pointclearpd 8,217 1
Using the Customer’s Voice to Drive Marketing Performance: An Interview With Ernan Roman 2010-12-03 e_roman 7,828 0
How Technology Can Empower Employees to Serve Empowered Customers: An Interview with Josh Bernoff of Forrester Research 2010-11-13 jbernoff 8,267 0

MarketPlace

Confirmit’s Community Conference ’13 – London and Las Vegas

[June 19-21, London; June 26-28, Las Vegas] Attending CCC ‘13 gives you an unrivaled opportunity to understand and address rapid industry changes and discover new techniques that can drive your business forward. Create a tailored agenda that explains how to overcome the challenges your business faces. Take advantage of excellent networking opportunities and face-to-face discussions with thought leaders.

Global Customer Experience Management (CEM) Certification Program

[Sept 19-20, Amsterdam; Sept 24-25, Sao Paulo; Nov 12-13, San Francisco] An internationally recognized program with proven track record of success - being run for 40 times in 17 cities with attendees from 58 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Delight 2013

[October 7-8, Portland, OR] Delight is a two-day customer experience conference that brings together brands and professionals who care about creating great customer experiences. Hear how companies including Disney, Starbucks, Intuit, Zipcar, Mayo Clinic, MailChimp and more differentiate and create value through exceptional experiences. CustomerThink members save $100 off the full conference pass with code CTM100.

Digital vs. Human Banking Experiences: Can This Be a Happy Marriage?

[Recorded June 6] It's time for banking leaders to rethink how to nurture and grow customer relationships in an increasingly digital world. Get the results of a new study that revealed the CX practices of top performing banks. Learn how digital Innovations can enable more personal service.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
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