All Content in all categories http://www.customerthink.com/all_content/%2A All Content en Fasten Your Seat Belts. Cloud Computing Will Change the Way You Do Business http://www.customerthink.com/article/cloud_computing_will_change_your_business http://www.customerthink.com/article/cloud_computing_will_change_your_business#comments Technology Popular Topics: Technology Industry Analysis CRM Planning: Technology Industry: High-Tech Products and Systems Mon, 28 Jul 2008 08:00:00 -0500 bob_thompson 200248 at http://www.customerthink.com When a Smart Phone Was Too Smart: Why a Major Telco Bucked the Technology-Buying Paradigm http://www.customerthink.com/article/when_smart_phone_was_too_smart http://www.customerthink.com/article/when_smart_phone_was_too_smart#comments CEO Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Alignment CRM Planning: Redesign CRM Planning: Technology Industry: Telecommunications Mon, 28 Jul 2008 07:58:00 -0500 natalie_petouhoff 200201 at http://www.customerthink.com Good Enough Is NOT Customer Experience http://www.customerthink.com/blog/good_enough_not_customer_experience http://www.customerthink.com/blog/good_enough_not_customer_experience#comments CEO CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy Fri, 25 Jul 2008 15:53:47 -0500 lior_arussy 200300 at http://www.customerthink.com Create Organizational Excellence Through Customer Experience http://www.customerthink.com/blog/create_organizational_excellence_experience http://www.customerthink.com/blog/create_organizational_excellence_experience#comments CEO CRM Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Performance Management CRM Planning: Strategy CRM Planning: Alignment Fri, 25 Jul 2008 15:34:39 -0500 lior_arussy 200298 at http://www.customerthink.com Lucid Launches Mom Marketing Search Engine http://www.customerthink.com/news/lucid_mom_marketing_search_engine http://www.customerthink.com/news/lucid_mom_marketing_search_engine#comments Marketing Popular Topics: Social Web Industry: Business, Legal and Services Fri, 25 Jul 2008 12:47:09 -0500 kb33 200289 at http://www.customerthink.com FirstWave Founder and CEO to Guest Star on Georgia's Business TV http://www.customerthink.com/news/firstwave_founder_ceo_guest_star_georgia_tv http://www.customerthink.com/news/firstwave_founder_ceo_guest_star_georgia_tv#comments Technology CRM Planning: Technology Thu, 24 Jul 2008 16:57:36 -0500 elizabeth_fairleigh 200251 at http://www.customerthink.com Leading IT Publication CRN Recognizes Asigra as One of the Top 25 Emerging Technology Vendors in 2008 http://www.customerthink.com/news/crn_asigra_top_25_emerging_vendors http://www.customerthink.com/news/crn_asigra_top_25_emerging_vendors#comments Technology CRM Planning: Technology Thu, 24 Jul 2008 10:42:19 -0500 debbie_pekarek 200239 at http://www.customerthink.com Large Enterprise Tools Only "Good" at Maintaining Performance of Data Network in Ovum Survey http://www.customerthink.com/news/ovum_survey_enterprise_tools_only_good http://www.customerthink.com/news/ovum_survey_enterprise_tools_only_good#comments Technology Popular Topics: Technology Industry Analysis CRM Planning: Technology Industry: High-Tech Consulting and Services Thu, 24 Jul 2008 08:47:30 -0500 Elyse Familant 200231 at http://www.customerthink.com Airlines Are Passing the Customer Pain Buck http://www.customerthink.com/blog/airlines_passing_customer_pain_buck http://www.customerthink.com/blog/airlines_passing_customer_pain_buck#comments CEO Service CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Performance Management CRM Planning: Strategy Thu, 24 Jul 2008 08:29:42 -0500 i_barry_goldberg 200230 at http://www.customerthink.com Go Beyond Win/Loss Reports and Find Out Why Others Chose "None of the Above" http://www.customerthink.com/blog/beyond_win_loss_reports http://www.customerthink.com/blog/beyond_win_loss_reports#comments Marketing Sales CRM Popular Topics: Customer Intelligence Popular Topics: Voice of Customer CRM Planning: Redesign Industry: High-Tech Consulting and Services Industry: High-Tech Products and Systems Wed, 23 Jul 2008 16:29:17 -0500 bobapollo 200210 at http://www.customerthink.com Social Media/Social Commerce Site MOLI Receives Five Prestigious Awards for Creativity and Original Content http://www.customerthink.com/news/moli_five_awards_creativity http://www.customerthink.com/news/moli_five_awards_creativity#comments CRM Popular Topics: Social Web Wed, 23 Jul 2008 12:36:48 -0500 debbie_pekarek 200194 at http://www.customerthink.com Online Marketing Isn't New Media, Anymore: Fusing Marketing's Parts Into One Whole http://www.customerthink.com/blog/online_marketing_not_new_media http://www.customerthink.com/blog/online_marketing_not_new_media#comments Marketing CRM Popular Topics: Customer Intelligence Popular Topics: Web Analytics CRM Planning: Alignment Tue, 22 Jul 2008 23:11:52 -0500 eranderson 200165 at http://www.customerthink.com Deliver Better Service by Knowing What Your Customers Want http://www.customerthink.com/blog/deliver_better_service_knowing_customers_want http://www.customerthink.com/blog/deliver_better_service_knowing_customers_want#comments Service CRM Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Contact Center Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Tue, 22 Jul 2008 13:03:43 -0500 kstirtz 200155 at http://www.customerthink.com CIOs Need to Become Customer Champions http://www.customerthink.com/blog/cios_need_become_customer_champions http://www.customerthink.com/blog/cios_need_become_customer_champions#comments CEO Technology CRM Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Technology Tue, 22 Jul 2008 11:47:53 -0500 jeanne_bliss 200152 at http://www.customerthink.com The Loyalty Marketing Index: Introducing the COLLOQUY Retail Loyalty Index http://www.customerthink.com/paper/loyalty_marketing_index_introducing_colloquy Marketing Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Industry: Retail Sales Mon, 21 Jul 2008 15:36:10 -0500 rick_ferguson 200108 at http://www.customerthink.com Siperian Ranked a Visionary in Magic Quadrant for Master Data Management for Customer Data http://www.customerthink.com/news/siperian_visionary_magic_quadrant_customer_data http://www.customerthink.com/news/siperian_visionary_magic_quadrant_customer_data#comments Technology CRM Planning: Technology Mon, 21 Jul 2008 10:06:18 -0500 McCoin 200087 at http://www.customerthink.com Play Your Cards Right and Bet on Your Best Customers When the Economy Gets Tough http://www.customerthink.com/blog/play_cards_right_bet_customers_bad_economy http://www.customerthink.com/blog/play_cards_right_bet_customers_bad_economy#comments Marketing CRM Popular Topics: Customer Loyalty Management CRM Planning: Strategy Industry: Retail Sales Mon, 21 Jul 2008 09:35:42 -0500 rick_ferguson 200083 at http://www.customerthink.com LRA Worldwide Hires Kevin Conley to Support Its Growing Research Practice http://www.customerthink.com/news/lra_hires_kevin_conley_research_practice http://www.customerthink.com/news/lra_hires_kevin_conley_research_practice#comments Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Industry: Hospitality and Entertainment Mon, 21 Jul 2008 08:33:04 -0500 zconen 200071 at http://www.customerthink.com Get to Know Joe: Predictive Analytics Can Create Utopia for Your Most Valuable Customers http://www.customerthink.com/article/predictive_analytics_can_create_utopia http://www.customerthink.com/article/predictive_analytics_can_create_utopia#comments CEO Marketing Technology Popular Topics: Customer Intelligence CRM Planning: Technology Industry: Financial Services Mon, 21 Jul 2008 08:00:00 -0500 michele_eggers 199930 at http://www.customerthink.com Arm Your Sales Reps With Knowledge: The Experian SKM Story http://www.customerthink.com/article/arm_your_sales_reps_knowledge_experian_skm http://www.customerthink.com/article/arm_your_sales_reps_knowledge_experian_skm#comments Sales Technology CRM CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Technology Industry: Business, Legal and Services Industry: High-Tech Consulting and Services Mon, 21 Jul 2008 05:00:00 -0500 jim_dickie 199925 at http://www.customerthink.com To Create Advocates, You Have to Differentiate Your Organization http://www.customerthink.com/blog/create_advocates_differentiate http://www.customerthink.com/blog/create_advocates_differentiate#comments CEO Marketing CRM Enterprise Size: Large Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Metrics Industry: Fast-Moving Consumer Goods Industry: Financial Services Industry: Retail Sales Industry: Transportation, Travel and Leisure Sat, 19 Jul 2008 06:43:57 -0500 sampson_lee 200041 at http://www.customerthink.com Uniloc Previews SoftAnchor Insight for Software Publisher Business Intelligence at Software Industry Conference in Boston http://www.customerthink.com/news/uniloc_softanchor_insight_business_intelligence http://www.customerthink.com/news/uniloc_softanchor_insight_business_intelligence#comments Technology Popular Topics: Customer Intelligence CRM Planning: Technology Thu, 17 Jul 2008 16:12:21 -0500 debbie_pekarek 199995 at http://www.customerthink.com The Rising Role of Prosumers http://www.customerthink.com/blog/rising_role_prosumers http://www.customerthink.com/blog/rising_role_prosumers#comments CEO Popular Topics: Customer Intelligence Popular Topics: Social Web Popular Topics: Voice of Customer Thu, 17 Jul 2008 15:24:36 -0500 john_todor 199994 at http://www.customerthink.com AbleBridge Selected for the Microsoft CRM SaaS Readiness Program http://www.customerthink.com/news/ablebridge_microsoft_crm_saas_readiness http://www.customerthink.com/news/ablebridge_microsoft_crm_saas_readiness#comments Technology Popular Topics: Contact Center CRM Planning: Technology Thu, 17 Jul 2008 06:59:16 -0500 rplourde 199970 at http://www.customerthink.com AbleBridge Announces Formation of Advisory Board http://www.customerthink.com/news/ablebridge_advisory_board http://www.customerthink.com/news/ablebridge_advisory_board#comments Technology CRM Planning: Technology Industry: High-Tech Products and Systems Thu, 17 Jul 2008 06:25:03 -0500 rplourde 199966 at http://www.customerthink.com How to Present Effectively Online http://www.customerthink.com/paper/present_effectively_online CEO Marketing Sales Service Technology CRM Wed, 16 Jul 2008 20:45:40 -0500 jennie_greer 199933 at http://www.customerthink.com Don't Bother Me With Social Media Strategy—I Have to Sell Something! http://www.customerthink.com/blog/quit_bothering_social_media_busy_selling http://www.customerthink.com/blog/quit_bothering_social_media_busy_selling#comments Sales Technology CRM Popular Topics: Social Web CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Technology Wed, 16 Jul 2008 13:07:28 -0500 andrew_rudin 199918 at http://www.customerthink.com Chester County Turns to Mimosa for a Proactive Approach to Content Archiving that Addresses Ediscovery http://www.customerthink.com/news/chester_county_mimosa_archiving_ediscovery http://www.customerthink.com/news/chester_county_mimosa_archiving_ediscovery#comments Technology CRM Planning: Technology Industry: Government and Public Sector Wed, 16 Jul 2008 11:11:40 -0500 debbie_pekarek 199908 at http://www.customerthink.com Jacada Signs Material Contract With Global Retailer http://www.customerthink.com/news/jacada_contract_global_retailer http://www.customerthink.com/news/jacada_contract_global_retailer#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Technology Industry: Retail Sales Wed, 16 Jul 2008 10:26:17 -0500 cindyk 199904 at http://www.customerthink.com SBS Group Named to 2008 Microsoft Dynamics President's Club http://www.customerthink.com/news/sbs_microsoft_dynamics_presidents_club http://www.customerthink.com/news/sbs_microsoft_dynamics_presidents_club#comments Technology CRM Planning: Technology Wed, 16 Jul 2008 10:24:30 -0500 sbsmarketing 199903 at http://www.customerthink.com Productive Friction: You Can Do More on LinkedIn Than Collect Links http://www.customerthink.com/blog/social_networks_productive_friction http://www.customerthink.com/blog/social_networks_productive_friction#comments CEO Marketing CRM Popular Topics: Social Web Wed, 16 Jul 2008 10:06:57 -0500 john_todor 199898 at http://www.customerthink.com Siperian and GalaxE.Solutions Partner to Deliver Employee Master Solution http://www.customerthink.com/news/siperian_galaxesolutions_employee_master_solution http://www.customerthink.com/news/siperian_galaxesolutions_employee_master_solution#comments Marketing Technology Popular Topics: Performance Management CRM Planning: Technology Wed, 16 Jul 2008 09:40:38 -0500 McCoin 199889 at http://www.customerthink.com Focus on Technology-Supported First Contact Resolution Improvements Can Pay Big Dividends in the Contact Center http://www.customerthink.com/news/technology_first_contact_resolution_pay_dividends http://www.customerthink.com/news/technology_first_contact_resolution_pay_dividends#comments Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Metrics CRM Planning: Technology Wed, 16 Jul 2008 09:37:13 -0500 taveira 199885 at http://www.customerthink.com How Do Digital Cameras and B2B Marketing Automation Tools Drive Similar Behavior? http://www.customerthink.com/blog/digital_cameras_b2b_marketing_automation_similar http://www.customerthink.com/blog/digital_cameras_b2b_marketing_automation_similar#comments Marketing Technology CRM CRM Planning: Strategy CRM Planning: Technology Wed, 16 Jul 2008 09:04:04 -0500 briandsteel 199882 at http://www.customerthink.com Weekly Live Webcast: EchoSign Gets e-Signatures Right! http://www.customerthink.com/webcast/echosign_weekly_webcast CEO Marketing Sales Service Technology CRM Tue, 15 Jul 2008 17:26:21 -0500 lorettajones 199860 at http://www.customerthink.com Power to the (Call Center) People: Next-Best-Action Nudges Agents With a Way to Resolve a Problem http://www.customerthink.com/blog/power_call_center_people http://www.customerthink.com/blog/power_call_center_people#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Technology Tue, 15 Jul 2008 15:05:07 -0500 rob_walker 199851 at http://www.customerthink.com Using White Papers to Generate and Nurture B2B Leads http://www.customerthink.com/webcast/white_papers_generate_nurture_b2_leads Marketing Sales CRM Popular Topics: Customer Experience Management Tue, 15 Jul 2008 14:09:17 -0500 insight24 199848 at http://www.customerthink.com Using Digital Web 2.0 Tactics to Boost B2B Marketing Results http://www.customerthink.com/webcast/digital_web_2_0_tactics_boost_b2b_marketing Marketing Technology Popular Topics: Social Web Popular Topics: Web Analytics Tue, 15 Jul 2008 14:05:34 -0500 insight24 199847 at http://www.customerthink.com Buying and Using Marketing Automation Systems http://www.customerthink.com/webcast/buying_using_marketing_automation_systems Marketing Sales Technology Popular Topics: Performance Management Tue, 15 Jul 2008 13:44:31 -0500 insight24 199846 at http://www.customerthink.com Game On! Entellium's Rave Relieves SFA Boredom http://www.customerthink.com/blog/game_on_entellium_rave_relieves_sfa_boredom http://www.customerthink.com/blog/game_on_entellium_rave_relieves_sfa_boredom#comments Sales Technology CRM Popular Topics: Technology Industry Analysis Enterprise Size: Small Business CRM Planning: Technology Tue, 15 Jul 2008 12:05:09 -0500 bob_thompson 199838 at http://www.customerthink.com ACT! by Sage Platinum Care Subscription Aids Small and Midsize Business Development in Tough Economy http://www.customerthink.com/news/act_sage_platinum_care_subscription http://www.customerthink.com/news/act_sage_platinum_care_subscription#comments Service Technology Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Contact Center Popular Topics: Voice of Customer CRM Planning: Technology Tue, 15 Jul 2008 11:43:09 -0500 ryan_zuk 199834 at http://www.customerthink.com Entellium Reinvents the CRM Experience for Small Business with New Rave Solutions http://www.customerthink.com/news/entellium_new_rave_solutions http://www.customerthink.com/news/entellium_new_rave_solutions#comments Technology Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence CRM Planning: Technology Tue, 15 Jul 2008 10:52:41 -0500 heathervs 199824 at http://www.customerthink.com Entellium Launches Seamless Integration Services, Powered by Boomi On Demand, for Small Business Market http://www.customerthink.com/news/entellium_seamless_integration_services_boomi http://www.customerthink.com/news/entellium_seamless_integration_services_boomi#comments Technology Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Customer Intelligence CRM Planning: Technology Tue, 15 Jul 2008 10:49:36 -0500 heathervs 199823 at http://www.customerthink.com Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 http://www.customerthink.com/webcast/satisfied_customers_tell_three_friends_ang CEO Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Customer Management Education CRM Planning: Strategy Tue, 15 Jul 2008 10:41:04 -0500 donnahedgeburns 199820 at http://www.customerthink.com Thanking Someone for Being a Customer Should Be Automatic http://www.customerthink.com/blog/thank_your_customers http://www.customerthink.com/blog/thank_your_customers#comments Service CRM Popular Topics: Contact Center CRM Planning: Strategy CRM Planning: Alignment Tue, 15 Jul 2008 10:29:59 -0500 kstirtz 199817 at http://www.customerthink.com Consider Consumers' Tastes in a Down Economy http://www.customerthink.com/blog/consumers_tastes_down_economy http://www.customerthink.com/blog/consumers_tastes_down_economy#comments CEO Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Industry: Retail Sales Tue, 15 Jul 2008 10:19:36 -0500 alan_see 199812 at http://www.customerthink.com The TAS Group Announces New Releases of TAS Select Live! for Account Management and TAS Select Live! for Opportunity Management http://www.customerthink.com/news/tas_group_tas_select_live http://www.customerthink.com/news/tas_group_tas_select_live#comments Sales Technology CRM Planning: Technology Tue, 15 Jul 2008 08:02:36 -0500 grcohen 199805 at http://www.customerthink.com Web 2.0 Isn't Just for College Kids, Anymore http://www.customerthink.com/blog/web_2_0_not_just_college_kids http://www.customerthink.com/blog/web_2_0_not_just_college_kids#comments Technology CRM Popular Topics: Social Web CRM Planning: Strategy CRM Planning: Technology Mon, 14 Jul 2008 21:07:01 -0500 olga_botero 199793 at http://www.customerthink.com General Dynamics Itronix Rugged Computers Endure Extreme Conditions Supporting Roll Back Malaria Zambezi Expedition http://www.customerthink.com/news/general_dynamics_itronix_computers_africa_expedition http://www.customerthink.com/news/general_dynamics_itronix_computers_africa_expedition#comments Technology CRM Planning: Technology Mon, 14 Jul 2008 12:18:40 -0500 debbie_pekarek 199771 at http://www.customerthink.com LRA Worldwide to Conduct Brand Assurance Program for Aloft Hotels http://www.customerthink.com/news/lra_brand_assurance_aloft_starwood http://www.customerthink.com/news/lra_brand_assurance_aloft_starwood#comments Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Performance Management CRM Planning: Strategy CRM Planning: Metrics Industry: Hospitality and Entertainment Industry: Transportation, Travel and Leisure Mon, 14 Jul 2008 11:09:22 -0500 zconen 199768 at http://www.customerthink.com Clarabridge Launches Program to Help Partners Enhance Customer Experience Management Offerings http://www.customerthink.com/news/clarabridge_partners_customer_experience http://www.customerthink.com/news/clarabridge_partners_customer_experience#comments Technology Popular Topics: Customer Experience Management CRM Planning: Technology Mon, 14 Jul 2008 09:09:49 -0500 lbowsersever 199755 at http://www.customerthink.com Make IT a Brand Enhancer, Not a Brand Destroyer http://www.customerthink.com/blog/make_it_brand_enhancer_not_brand_destroyer http://www.customerthink.com/blog/make_it_brand_enhancer_not_brand_destroyer#comments CEO Marketing Technology CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy CRM Planning: Technology Mon, 14 Jul 2008 09:05:20 -0500 william_band 199754 at http://www.customerthink.com "Please Enter Your Number. Please Enter Your Number"; Contact Technology Shouldn't Be This Hard http://www.customerthink.com/article/please_enter_number_please_enter_number http://www.customerthink.com/article/please_enter_number_please_enter_number#comments Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management CRM Planning: Alignment CRM Planning: Redesign CRM Planning: Technology Mon, 14 Jul 2008 08:00:00 -0500 bill_price 199591 at http://www.customerthink.com If Analytics Isn't Your Core Strength, Turn Your Data Over to People Who Can Tell You All About Your Own Customers http://www.customerthink.com/article/turn_analytics_over_experts http://www.customerthink.com/article/turn_analytics_over_experts#comments Marketing Technology CRM Popular Topics: Customer Intelligence CRM Planning: Strategy CRM Planning: Technology Industry: Telecommunications Mon, 14 Jul 2008 07:59:00 -0500 michael_caccavale 199589 at http://www.customerthink.com Study: Service Providers Lack Companywide Definition of Superior Customer Experience http://www.customerthink.com/news/telecom_lack_customer_experience_definition http://www.customerthink.com/news/telecom_lack_customer_experience_definition#comments Marketing Service Enterprise Size: Large Business Popular Topics: Customer Experience Management Popular Topics: Voice of Customer Industry: Telecommunications Sun, 13 Jul 2008 13:37:14 -0500 sortley@webershandwick.com 199709 at http://www.customerthink.com One "Touch" Over the Line: How Many Contacts With Your Customer Is Too Many? http://www.customerthink.com/blog/one_touch_over_line_customer_contacts http://www.customerthink.com/blog/one_touch_over_line_customer_contacts#comments CEO Marketing Sales Service CRM Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Alignment Industry: Retail Sales Fri, 11 Jul 2008 17:09:20 -0500 dick_lee 199523 at http://www.customerthink.com You Deliver Better Service When You Respect Your Customer's Opinion http://www.customerthink.com/blog/you_deliver_better_service_respect http://www.customerthink.com/blog/you_deliver_better_service_respect#comments Service Popular Topics: Customer Experience Management Thu, 10 Jul 2008 15:55:23 -0500 kstirtz 199653 at http://www.customerthink.com WageWorks Selects Centive Compel to Automate Sales Compensation Management http://www.customerthink.com/news/wageworks_centive_compel_sales_compensation http://www.customerthink.com/news/wageworks_centive_compel_sales_compensation#comments Sales Technology Popular Topics: Performance Management CRM Planning: Metrics CRM Planning: Alignment CRM Planning: Technology Industry: Financial Services Thu, 10 Jul 2008 07:54:30 -0500 lizbradley 199632 at http://www.customerthink.com Beyond Customer-Centricity: Achieve 93% Net Promoter Scores by Delivering a Branded Experience http://www.customerthink.com/blog/beyond_customer_centricity_next_frontier http://www.customerthink.com/blog/beyond_customer_centricity_next_frontier#comments CEO Marketing Sales Service CRM Enterprise Size: Large Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Redesign Industry: High-Tech Products and Systems Industry: Retail Sales Industry: Telecommunications Industry: Transportation, Travel and Leisure Thu, 10 Jul 2008 01:29:04 -0500 sampson_lee 199619 at http://www.customerthink.com Salesmanship and Empathy: Tune In to the Buyer's Point of View http://www.customerthink.com/blog/salesmanship_and_empathy http://www.customerthink.com/blog/salesmanship_and_empathy#comments Sales CRM CRM Planning: Strategy Wed, 9 Jul 2008 22:27:18 -0500 SalesPractice 199603 at http://www.customerthink.com CRN Magazine Recognizes Uniloc NetAnchor CIS as Top Emerging Technology to Protect Critical Infrastructure http://www.customerthink.com/news/crn_magazine_uniloc_netanchor_cis http://www.customerthink.com/news/crn_magazine_uniloc_netanchor_cis#comments Technology CRM Planning: Technology Wed, 9 Jul 2008 15:50:58 -0500 debbie_pekarek 199585 at http://www.customerthink.com Asigra Advances Backup SaaS Channel Community Through Education and Networking http://www.customerthink.com/news/asigra_backup_saas_channel_community http://www.customerthink.com/news/asigra_backup_saas_channel_community#comments Technology CRM Planning: Technology Wed, 9 Jul 2008 15:48:53 -0500 debbie_pekarek 199584 at http://www.customerthink.com Is "Relationship Marketing" Killing The Body Shop? http://www.customerthink.com/blog/relationship_marketing_killing_body_shop http://www.customerthink.com/blog/relationship_marketing_killing_body_shop#comments Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Industry: Retail Sales Wed, 9 Jul 2008 14:58:12 -0500 deb_rapacz 199582 at http://www.customerthink.com ARX and ChosenSecurity Announce Global Digital Signing Partnership http://www.customerthink.com/news/arx_chosensecurity_digital_signing_pact http://www.customerthink.com/news/arx_chosensecurity_digital_signing_pact#comments Marketing Sales Technology Popular Topics: Customer Intelligence CRM Planning: Technology Industry: High-Tech Consulting and Services Wed, 9 Jul 2008 08:32:46 -0500 Elyse Familant 199534 at http://www.customerthink.com Technology Is Important to Exceeding in Sales, but the Question Is "How Important?" http://www.customerthink.com/blog/technology_important_exceeding_sales http://www.customerthink.com/blog/technology_important_exceeding_sales#comments Sales Technology CRM Planning: Strategy CRM Planning: Technology Tue, 8 Jul 2008 17:31:04 -0500 barry_trailer 199526 at http://www.customerthink.com Jacada Signs Material Agreement With Nationwide Insurance http://www.customerthink.com/news/jacada_material_agreement_nationwide_insurance http://www.customerthink.com/news/jacada_material_agreement_nationwide_insurance#comments Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Technology Industry: Financial Services Tue, 8 Jul 2008 15:20:14 -0500 cindyk 199522 at http://www.customerthink.com Ten Ways to Beat the Recession http://www.customerthink.com/blog/ten_ways_beat_recession http://www.customerthink.com/blog/ten_ways_beat_recession#comments CEO Marketing Sales Service CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy Tue, 8 Jul 2008 14:45:34 -0500 Shaun Smith 199519 at http://www.customerthink.com Magnify360 Brings Personalization to Citrix-Microsoft Web Site, OneGreatPartner.com http://www.customerthink.com/news/magnify360_citrix_microsoft_onegreatpartner http://www.customerthink.com/news/magnify360_citrix_microsoft_onegreatpartner#comments Marketing Sales Technology Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Social Web Popular Topics: Web Analytics CRM Planning: Technology Tue, 8 Jul 2008 13:18:47 -0500 megan 199516 at http://www.customerthink.com Don't Just Hand Over Research to Joe in IT; the DIY Age Demands a Lot More Finesse http://www.customerthink.com/blog/impact_technology_practice_customer_research http://www.customerthink.com/blog/impact_technology_practice_customer_research#comments CEO Marketing Service Technology CRM Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Technology Industry: Advertising / Media / Public Relations Industry: Education Tue, 8 Jul 2008 12:36:51 -0500 jim_barnes 199513 at http://www.customerthink.com LiveTime Releases New ITIL Service Desk Virtual Appliance for Sun xVM and VMware http://www.customerthink.com/news/livetime_new_itil_service_desk_sun_xvm http://www.customerthink.com/news/livetime_new_itil_service_desk_sun_xvm#comments Service Technology Enterprise Size: Medium Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Management Education Popular Topics: Performance Management Popular Topics: Voice of Customer Industry: Education Industry: Telecommunications Industry: Utilities and Energy Mon, 7 Jul 2008 11:30:03 -0500 worldviewpr 199461 at http://www.customerthink.com How Is a Demo Like a Newspaper Article? http://www.customerthink.com/blog/how_demo_like_newspaper_article http://www.customerthink.com/blog/how_demo_like_newspaper_article#comments CEO Marketing Sales Technology CRM CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Alignment Industry: High-Tech Consulting and Services Industry: High-Tech Products and Systems Industry: Pharmaceutical Mon, 7 Jul 2008 10:13:15 -0500 peter_cohan 199447 at http://www.customerthink.com Technology Needs to Enable, Not Inhibit, Excellent Service http://www.customerthink.com/article/technology_enable_excellent_service http://www.customerthink.com/article/technology_enable_excellent_service#comments CEO Marketing Sales Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Technology Industry: Financial Services Mon, 7 Jul 2008 08:00:00 -0500 Shaun Smith 199337 at http://www.customerthink.com What Does It Mean When a Customer Stops Buying Pasta Sauce?: EBM Sparks Up Direct Marketing http://www.customerthink.com/article/meaning_customer_stops_buying_pasta_sauce http://www.customerthink.com/article/meaning_customer_stops_buying_pasta_sauce#comments Marketing Technology CRM Popular Topics: Customer Intelligence CRM Planning: Strategy CRM Planning: Technology Industry: Retail Sales Mon, 7 Jul 2008 07:59:00 -0500 dan_smith 199339 at http://www.customerthink.com Manage Your Data Well, and Your Service Contracts Will Increase Your Revenue Stream—and Your Customer Focus http://www.customerthink.com/article/manage_data_well_increase_revenue http://www.customerthink.com/article/manage_data_well_increase_revenue#comments Sales Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Loyalty Management CRM Planning: Strategy CRM Planning: Technology Industry: Retail Sales Mon, 7 Jul 2008 07:58:00 -0500 scott_herron 199338 at http://www.customerthink.com Kroger Loyalty Card Could Save Your Life http://www.customerthink.com/blog/kroger_loyalty_card_could_save_your_life http://www.customerthink.com/blog/kroger_loyalty_card_could_save_your_life#comments Marketing Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management CRM Planning: Strategy CRM Planning: Technology Industry: Retail Sales Sat, 5 Jul 2008 15:12:28 -0500 randy_saunders 199408 at http://www.customerthink.com Automate and Integrate Customer Feedback to Accelerate Your Customer-Centric Strategy http://www.customerthink.com/blog/automate_integrate_customer_feedback http://www.customerthink.com/blog/automate_integrate_customer_feedback#comments CEO Marketing Technology Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer Fri, 4 Jul 2008 15:08:32 -0500 alan_see 199400 at http://www.customerthink.com Eight Steps to "Blue & Gold" Customer Loyalty http://www.customerthink.com/blog/eight_steps_blue_gold_customer_loyalty http://www.customerthink.com/blog/eight_steps_blue_gold_customer_loyalty#comments CEO Marketing Sales Service CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer Fri, 4 Jul 2008 14:52:11 -0500 alan_see 199399 at http://www.customerthink.com Social Networking: What Are People Being Social About? http://www.customerthink.com/blog/what_are_people_being_social_about http://www.customerthink.com/blog/what_are_people_being_social_about#comments CEO Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Social Web Popular Topics: Voice of Customer CRM Planning: Strategy Fri, 4 Jul 2008 08:13:01 -0500 john_todor 199312 at http://www.customerthink.com Amazing Service Means Helping Your Customers Get the Outcomes They Want http://www.customerthink.com/blog/amazing_service_help_customers_outcomes http://www.customerthink.com/blog/amazing_service_help_customers_outcomes#comments Service Popular Topics: Customer Experience Management Thu, 3 Jul 2008 12:36:33 -0500 kstirtz 199373 at http://www.customerthink.com Like Fuel Efficiency, Customer Service Improvement Starts With Small Changes http://www.customerthink.com/blog/customer_service_improvement_small_changes http://www.customerthink.com/blog/customer_service_improvement_small_changes#comments Service Popular Topics: Customer Loyalty Management CRM Planning: Strategy Thu, 3 Jul 2008 09:43:32 -0500 kstirtz 199366 at http://www.customerthink.com Top Ten Customer Service Tips for the 2008 Republican National Convention http://www.customerthink.com/blog/customer_service_tips_republican_convention http://www.customerthink.com/blog/customer_service_tips_republican_convention#comments Service Popular Topics: Customer Experience Management CRM Planning: Strategy Industry: Government and Public Sector Thu, 3 Jul 2008 09:40:05 -0500 kstirtz 199364 at http://www.customerthink.com Altitude Software Wins “Voice of the Customer” Awards Five Years in a Row http://www.customerthink.com/news/altitude_software_wins_voice_customer_awards http://www.customerthink.com/news/altitude_software_wins_voice_customer_awards#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Performance Management Popular Topics: Voice of Customer CRM Planning: Metrics CRM Planning: Technology Thu, 3 Jul 2008 09:39:07 -0500 taveira 199363 at http://www.customerthink.com The Curse of the "Slow No" http://www.customerthink.com/blog/curse_slow_no http://www.customerthink.com/blog/curse_slow_no#comments Marketing Sales CRM CRM Planning: Strategy CRM Planning: Alignment Industry: High-Tech Consulting and Services Industry: High-Tech Products and Systems Wed, 2 Jul 2008 09:45:12 -0500 bobapollo 199166 at http://www.customerthink.com Stellar Supports 2008 National University Finance & Procurement Conference http://www.customerthink.com/news/stellar_university_finance_conference http://www.customerthink.com/news/stellar_university_finance_conference#comments Technology CRM Planning: Technology Tue, 1 Jul 2008 23:57:49 -0500 luke_faulkner 199291 at http://www.customerthink.com Don't Add Insult to Injury: Make It Right or Do Not Bother http://www.customerthink.com/blog/dont_add_insult_injury_make_it_right http://www.customerthink.com/blog/dont_add_insult_injury_make_it_right#comments Service CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Industry: High-Tech Products and Systems Industry: Telecommunications Industry: Transportation, Travel and Leisure Tue, 1 Jul 2008 21:05:50 -0500 i_barry_goldberg 199288 at http://www.customerthink.com TIES' Deployment of Oracle Enterprise Content Management Software Earns High Grades From Minnesota School Districts http://www.customerthink.com/news/ties_oracle_content_minnesota_schools http://www.customerthink.com/news/ties_oracle_content_minnesota_schools#comments Technology CRM Planning: Technology Industry: Education Industry: High-Tech Products and Systems Tue, 1 Jul 2008 17:50:25 -0500 MinaManchester 199283 at http://www.customerthink.com How Do You Keep "Dead" Customers Alive? http://www.customerthink.com/blog/how_do_you_keep_dead_customers_alive http://www.customerthink.com/blog/how_do_you_keep_dead_customers_alive#comments CEO Marketing Sales CRM Popular Topics: Customer Loyalty Management CRM Planning: Strategy Tue, 1 Jul 2008 17:00:59 -0500 chris_stiehl 199279 at http://www.customerthink.com IT Organzations Have Their Hands Full http://www.customerthink.com/blog/crms_impact_savvy_it_organzations http://www.customerthink.com/blog/crms_impact_savvy_it_organzations#comments Technology CRM CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Technology Tue, 1 Jul 2008 16:55:54 -0500 liz_roche 199278 at http://www.customerthink.com Alfabet Positioned in the Leaders Quadrant for Enterprise Architecture Tools Magic Quadrant http://www.customerthink.com/news/alfabet_leaders_quadrant_enterprise_architecture http://www.customerthink.com/news/alfabet_leaders_quadrant_enterprise_architecture#comments Marketing Technology CRM Planning: Technology Industry: High-Tech Consulting and Services Tue, 1 Jul 2008 15:41:08 -0500 Elyse Familant 199277 at http://www.customerthink.com Ipanema Technologies Appoints Jeffry Herman Vice President and General Manager of North America http://www.customerthink.com/news/ipanema_jeffry_herman_vp_gm http://www.customerthink.com/news/ipanema_jeffry_herman_vp_gm#comments Marketing Technology CRM Planning: Technology Industry: High-Tech Products and Systems Tue, 1 Jul 2008 15:40:19 -0500 Elyse Familant 199276 at http://www.customerthink.com CDMS Becomes Independent Entity http://www.customerthink.com/news/cdms_becomes_independent_entity http://www.customerthink.com/news/cdms_becomes_independent_entity#comments Marketing Service Technology CRM Planning: Technology Tue, 1 Jul 2008 11:26:33 -0500 Josephine Ornago 199261 at http://www.customerthink.com Close More Sales by "Seeing" Differently http://www.customerthink.com/blog/close_more_sales_seeing_differently_0 http://www.customerthink.com/blog/close_more_sales_seeing_differently_0#comments Sales Popular Topics: Customer Intelligence Popular Topics: Performance Management CRM Planning: Strategy CRM Planning: Metrics Tue, 1 Jul 2008 08:49:31 -0500 CraigElias 199236 at http://www.customerthink.com Trigger Events and Selective Perception http://www.customerthink.com/blog/trigger_events_and_selective_perception http://www.customerthink.com/blog/trigger_events_and_selective_perception#comments CEO Marketing Sales Service Technology CRM Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business CRM Planning: Strategy Industry: Advertising / Media / Public Relations Industry: Agriculture and Construction Industry: Broadcast and Other Communications Industry: Business, Legal and Services Industry: Education Industry: Fast-Moving Consumer Goods Industry: Financial Services Industry: Government and Public Sector Industry: Healthcare Services Industry: High-Tech Consulting and Services Industry: High-Tech Products and Systems Industry: Hospitality and Entertainment Industry: Manufacturing (Non High-Tech) Industry: Non-Profit and Associations Industry: Pharmaceutical Industry: Printing and Publishing Industry: Retail Sales Industry: Telecommunications Industry: Transportation, Travel and Leisure Industry: Utilities and Energy Industry: Wholesale Distribution Tue, 1 Jul 2008 08:45:02 -0500 CraigElias 199232 at http://www.customerthink.com What's the BIG Deal About "Trigger Events"? http://www.customerthink.com/blog/whats_big_deal_about_trigger_events http://www.customerthink.com/blog/whats_big_deal_about_trigger_events#comments Marketing Sales Service CRM Popular Topics: Customer Intelligence Popular Topics: Performance Management CRM Planning: Strategy CRM Planning: Metrics Tue, 1 Jul 2008 08:38:34 -0500 CraigElias 199229 at http://www.customerthink.com Five Warning Signs for Danger Ahead on Your Customer-Centric Journey http://www.customerthink.com/paper/five_warning_signs_danger_customer_centric_journey CEO Marketing Sales Service Technology CRM Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Social Web Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Alignment Tue, 1 Jul 2008 01:13:57 -0500 bob_thompson 199215 at http://www.customerthink.com "We've Made This Customer's Life Hell": There Are Fun, Easy Ways to Give Your Agents Everything They Need to Know http://www.customerthink.com/blog/weve_made_customers_life_hell http://www.customerthink.com/blog/weve_made_customers_life_hell#comments Service Technology CRM Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Contact Center CRM Planning: Strategy CRM Planning: Technology Mon, 30 Jun 2008 16:24:19 -0500 bill_price 199193 at http://www.customerthink.com European Tech Tour Association Names Alfabet One of the Top 25 Most Promising Technology Companies in Germany http://www.customerthink.com/news/european_tech_tour_alfabet_top_25 http://www.customerthink.com/news/european_tech_tour_alfabet_top_25#comments Technology CRM Planning: Technology Mon, 30 Jun 2008 14:59:00 -0500 Elyse Familant 199190 at http://www.customerthink.com Canadian Contact Center Outsourcer Boosts First Call Resolution Rate With Altitude Software IP Solution http://www.customerthink.com/news/optima_boosts_first_call_altitude http://www.customerthink.com/news/optima_boosts_first_call_altitude#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Technology Industry: High-Tech Consulting and Services Mon, 30 Jun 2008 11:53:21 -0500 taveira 199184 at http://www.customerthink.com "The Best Service Is No Service": An Interview With Bill Price http://www.customerthink.com/interview/best_service_no_service http://www.customerthink.com/interview/best_service_no_service#comments CEO Service CRM Mon, 30 Jun 2008 08:00:00 -0500 bill_price 199111 at http://www.customerthink.com Sales Technology Should Help Customers Help Their Customers http://www.customerthink.com/article/sales_technology_customers_help_customers http://www.customerthink.com/article/sales_technology_customers_help_customers#comments Sales Technology CRM Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management CRM Planning: Strategy CRM Planning: Technology Industry: Retail Sales Mon, 30 Jun 2008 07:59:00 -0500 azell 199041 at http://www.customerthink.com Amazing Customer Service Means Focusing on What Your Customer Wants http://www.customerthink.com/blog/amazing_customer_service_what_customers_want http://www.customerthink.com/blog/amazing_customer_service_what_customers_want#comments Sales Service Popular Topics: Customer Experience Management CRM Planning: Strategy Sun, 29 Jun 2008 11:17:44 -0500 kstirtz 199162 at http://www.customerthink.com Integrity First: Living the Honor Code in Business http://www.customerthink.com/blog/integrity_first_living_honor_code_business http://www.customerthink.com/blog/integrity_first_living_honor_code_business#comments CEO CRM Popular Topics: Performance Management CRM Planning: Strategy CRM Planning: Alignment Sat, 28 Jun 2008 08:24:28 -0500 waldman 199155 at http://www.customerthink.com Sales Enablement or the Rise of C-Rate Consultants? http://www.customerthink.com/blog/sales_enablement_rise_c_rate_consultants http://www.customerthink.com/blog/sales_enablement_rise_c_rate_consultants#comments Marketing Sales Popular Topics: Customer Experience Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Alignment Fri, 27 Jun 2008 19:38:21 -0500 scott_santucci 199152 at http://www.customerthink.com Lift Versus Drag: A Business Leader's Perspective http://www.customerthink.com/blog/lift_vs_drag_business_leaders_perspective http://www.customerthink.com/blog/lift_vs_drag_business_leaders_perspective#comments CEO CRM Popular Topics: Performance Management CRM Planning: Alignment Fri, 27 Jun 2008 11:25:40 -0500 waldman 199141 at http://www.customerthink.com Sorry Mr./Ms. Software Salesperson. "Rank & Score" Is Not a Solution You Offer http://www.customerthink.com/blog/rank_score_not_solution http://www.customerthink.com/blog/rank_score_not_solution#comments Marketing Sales Popular Topics: Customer Information Architecture Popular Topics: Performance Management CRM Planning: Metrics Fri, 27 Jun 2008 10:30:19 -0500 briandsteel 199140 at http://www.customerthink.com Allianz Worldwide Care Selects EGain Mail http://www.customerthink.com/news/allianz_worldwide_care_egain_mail http://www.customerthink.com/news/allianz_worldwide_care_egain_mail#comments Service Technology Enterprise Size: Large Business Popular Topics: Contact Center CRM Planning: Technology Industry: Business, Legal and Services Industry: Healthcare Services Fri, 27 Jun 2008 01:54:49 -0500 jamie_abayan 199121 at http://www.customerthink.com New Ventana Research Benchmark Reveals Slow Customer Experience Management Adoption http://www.customerthink.com/blog/nventana_research_slow_cem_adoption http://www.customerthink.com/blog/nventana_research_slow_cem_adoption#comments Marketing Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Strategy CRM Planning: Technology Thu, 26 Jun 2008 13:03:34 -0500 randy_saunders 199110 at http://www.customerthink.com Laplink Joins the "Clueless" Parade: Why Great Products Aren't Great Without Excellent Customer Service http://www.customerthink.com/blog/laplink_joins_clueless_parade http://www.customerthink.com/blog/laplink_joins_clueless_parade#comments CEO Service CRM Popular Topics: Contact Center Popular Topics: Customer Loyalty Management CRM Planning: Strategy CRM Planning: Alignment Industry: High-Tech Products and Systems Thu, 26 Jun 2008 10:52:07 -0500 dick_lee 199104 at http://www.customerthink.com Customers Say What Companies Don't Want to Hear http://www.customerthink.com/report/customers_say_what_companies_dont_want_hear CEO Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Thu, 26 Jun 2008 10:45:10 -0500 dick_lee 199103 at http://www.customerthink.com How Do You Stop a Great Product From Drying Up? http://www.customerthink.com/blog/how_do_you_stop_beloved_product_dying http://www.customerthink.com/blog/how_do_you_stop_beloved_product_dying#comments Marketing Sales CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy Industry: Transportation, Travel and Leisure Thu, 26 Jun 2008 10:12:04 -0500 andrew_rudin 199102 at http://www.customerthink.com Why Do You Use an Umbrella?: The Best Sales Questions Dig Beyond the Obvious http://www.customerthink.com/blog/best_sales_questions_dig_beyond_obvious http://www.customerthink.com/blog/best_sales_questions_dig_beyond_obvious#comments Sales CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Thu, 26 Jun 2008 09:13:17 -0500 andrew_rudin 199095 at http://www.customerthink.com Seapine Software: Lack of Test Case Management Threatens Software Quality http://www.customerthink.com/news/seapine_test_case_management_lack http://www.customerthink.com/news/seapine_test_case_management_lack#comments Technology Popular Topics: Technology Industry Analysis CRM Planning: Technology Industry: High-Tech Consulting and Services Thu, 26 Jun 2008 08:14:03 -0500 KeithVE 199092 at http://www.customerthink.com Survey: Customer Profiles Set to Change as U.K. Company Directors Migrate North http://www.customerthink.com/news/survey_uk_company_directors_migrate_north http://www.customerthink.com/news/survey_uk_company_directors_migrate_north#comments Marketing Popular Topics: Customer Intelligence CRM Planning: Strategy Thu, 26 Jun 2008 05:36:25 -0500 duncan 199087 at http://www.customerthink.com Mimosa Opens Up Award-Winning Nearpoint Content Archiving Platform With Software Development Kit and Partner Developer Network http://www.customerthink.com/news/mimosa_opens_nearpoint_content_archiving http://www.customerthink.com/news/mimosa_opens_nearpoint_content_archiving#comments Technology CRM Planning: Technology Wed, 25 Jun 2008 18:33:14 -0500 debbie_pekarek 199045 at http://www.customerthink.com Mimosa Announces Support of EDRM XML Standard for Easy Transfer of Information Throughout the eDiscovery Process http://www.customerthink.com/news/mimosa_support_edrm_xml_standard http://www.customerthink.com/news/mimosa_support_edrm_xml_standard#comments Technology CRM Planning: Technology Wed, 25 Jun 2008 18:29:45 -0500 debbie_pekarek 199042 at http://www.customerthink.com Industry Experts Present on Criticality Of Information Recovery Management at Asigra Innovations Conference http://www.customerthink.com/news/experts_information_recovery_asigra_conference http://www.customerthink.com/news/experts_information_recovery_asigra_conference#comments Technology Popular Topics: Customer Intelligence Wed, 25 Jun 2008 18:24:03 -0500 debbie_pekarek 199038 at http://www.customerthink.com Fuze Digital Solutions Is First in Web Self-Service Industry to Award Users http://www.customerthink.com/news/fuze_web_self_service_award_users http://www.customerthink.com/news/fuze_web_self_service_award_users#comments