| What Else Can You Do for Me? Nothing! | Article | 2008-05-19 | Chris Stiehl |
| Self-Service Customers Are Choosing Speech Recognition | Article | 2008-05-19 | Peter Chidiac |
| A Telcom's CRM System Shouldn't Add Static to the Contact Center | Article | 2008-05-19 | Andrew Rudin |
| ChosenSecurity Cross-Certifies With SAFE-BioPharma Bridge Certificate Authority | News | 2008-05-16 | Elyse Familant |
| Ipanema Technologies Launches Smart Path Selection, a New Feature of the Ipanema Autonomic WAN Optimization System | News | 2008-05-16 | Elyse Familant |
| ComBrio Announces Virtual Service Infrastructure 5.0 With New Portal Capabilities | News | 2008-05-16 | Elyse Familant |
| Just Say "No" to Charity Muggers! | Blog | 2008-05-16 | Graham Hill |
| FirstWave Launches B2B Marketing Blog: WaveBlog Focuses on Lead Generation, Scoring and Nurturing | News | 2008-05-16 | Elizabeth Fairleigh |
| Anita Borg Institute Honors Three Prominent Women in Technology at Women of Vision Awards Banquet | News | 2008-05-15 | Sabrina Sanchez |
| The Future of Business Process Management | Blog | 2008-05-15 | Graham Hill |
| R&D Consortium Promises Better Wireless Communication and Designs | News | 2008-05-15 | Magdeline Pokar |
| PerformanceEdge From Aspect Software Leads Contact Center Performance Management Market in Customer Satisfaction | News | 2008-05-15 | Meredith |
| Centive Named as Finalist in 2008 American Business Awards | News | 2008-05-15 | Liz Bradley |
| Are You in on the Conversation? | Blog | 2008-05-15 | John I. Todor, Ph.D. |
| New DQM Group Service Fills Due Diligence Gap | News | 2008-05-15 | Andy Wood |
| Pitney Bowes MapInfo and Pitney Bowes Group 1 Software Appoint Gary Roberts as U.K. General Manager | News | 2008-05-15 | Josephine |
| Algotech and Altitude Software Bring Leading Debt Collection Solution to Central and Eastern European Banks | News | 2008-05-15 | Pascal Brabant |
| Red Fish, Blue Fish: Can Dr. Seuss Teach Marketers a Lesson in Using Customer Data? | Blog | 2008-05-14 | Kelly Hlavinka |
| M&G Saves 40 Tons of Paper Printing and Improves Client Satisfaction With Personalized Investor Updates | News | 2008-05-14 | Andy Wood |
| In Defense of Airline Employees | Blog | 2008-05-14 | Jim Barnes |
| To Improve Customer Loyalty, Be Easy to Work With | Blog | 2008-05-14 | Kevin Stirtz |
| Stellar Sponsors Accounts Payable Conference in Melbourne, Australia | News | 2008-05-13 | Luke Faulkner |
| Maximum Software Selects Plimloc Global Software Protection Powered by Uniloc SoftAnchor | News | 2008-05-13 | Sabrina Sanchez |
| Asigra Unveils Televaulting 8.0 Agentless Information Recovery Management Platform for the Real-Time Enterprise | News | 2008-05-13 | Sabrina Sanchez |
| City of Kent Improves Efficiency and Strengthens Disaster Recovery Preparation With Oracle Content Management Software | News | 2008-05-13 | Mina Manchester |
| Executives Give Their Customer Service Capabilities a Failing Grade | Blog | 2008-05-13 | William Band |
| Engagement as New Business Battleground Is Focus of Allegiance Engage Summit 2008 | News | 2008-05-13 | Valerie Chereskin |
| Corsidian to Offer Unified Solution From Aspect Software in Latin America and the Caribbean | News | 2008-05-13 | Meredith |
| Pegasystems Launches First Contact Center Solution Designed Specifically for the Insurance Industry | News | 2008-05-13 | Krystina Monaco |
| If You Want to Improve Your Bottom Line, Invest in Your Customer Service | Blog | 2008-05-13 | David Rance |
| Graham Technology Becomes Ciboodle | News | 2008-05-13 | Danny Sullivan |
| X-MOT: Automotive Showroom and Service Center | Blog | 2008-05-13 | Sampson Lee |
| Burn Your Contact Center Budget | Blog | 2008-05-12 | Dick Lee |
| Sightsavers Reactivates Lapsed Donors With Acxiom | News | 2008-05-12 | Jack Smith |
| Get on the Phones and Let Your Customers Tell You What You Don't Know About Your Business | Article | 2008-05-12 | Melissa Crowe |
| Like Ocean Divers, Your Agents Can Spot the Tentacles of Customer Data Hiding in Plain Sight | Article | 2008-05-12 | Dave Rintoul |
| In the World of Service, the Peso Could Cost You a Pretty Penny | Article | 2008-05-12 | Jodie Monger, Ph.D. |
| An E-business Approach: Good-Bye, CRM Packages | Blog | 2008-05-12 | Chakradhar Gooty |
| Konica Minolta Introduces New Printer Geared Toward Design Professionals | News | 2008-05-12 | James Norberto |
| Advantages of Web-Based CRM Systems for Your SMB | Blog | 2008-05-10 | Aina Neva Fiati |
| Buckeye Mountain Participates in General Dynamics Itronix Aces Channel Program | News | 2008-05-09 | Sabrina Sanchez |
| Cymphonix Appoints Walling Data Systems as First North American Valued-Added Distributor | News | 2008-05-09 | Kristin Bostic |
| StreamServe Recognized for Robust Output Management Fuctionality | News | 2008-05-09 | Chris McCoin |
| Group Mobile Participates in General Dynamics Itronix Aces Channel Program | News | 2008-05-08 | Sabrina Sanchez |
| FirstWave Wins ISM's Top 15 CRM Enterprise Software Award 2008 | News | 2008-05-08 | Elizabeth Fairleigh |
| Pitney Bowes Rolls Out New Emtex® Software Management Information Solutions | News | 2008-05-08 | Andy Wood |
| Make a Great First Impression Every Time | Blog | 2008-05-08 | Kevin Stirtz |
| Make Every Contact Count | Blog | 2008-05-07 | Kevin Stirtz |
| Startling Statistics! | Blog | 2008-05-07 | Chris Stiehl |
| Makana Solutions Appoints Larry D'Angelo Vice President of Business Operations | News | 2008-05-07 | Frances Wheeler |
