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TitleTypeDatesort iconUsername
GoView – Citrix Screening Recording ToolBlog2009-07-03peter_cohan
Selling the "New Consumer" with Smart Conversations, Not Blind AutomationOn-Demand Webcast2009-07-03bob_thompson
CBM News: Kana, nGenera, Parature and Nude In-Flight InstructionsArticle2009-07-03david_sims
Customers Win when Support, Development and QA CommunicateArticle2009-07-03RobertCJohnson
Prospect Value Management: Maximize Profits, Not New AccountsArticle2009-07-03michael_lowenstein
Social Media? DO NOT start in marketingBlog2009-07-03axels
The Value of Value = 2.5xBlog2009-07-01peter_cohan
KANA Partners with IBM, Launches "Service Experience Management"Blog2009-07-01bob_thompson
Oracle Launches Oracle “SaaS for ISVs” Monthly Licensing ModelNews2009-07-01MinaManchester
What Do Macy's and Car Dealerships Have in Common?Blog2009-07-01dick_lee
Gwabbit – Capturing Email Contact Information AutomaticallyBlog2009-06-30peter_cohan
nGenera CIM Announces nGen CIM Suite™ Version 8.3News2009-06-30realwire
KANA Introduces New Era of Customer Service with KANA 10News2009-06-30tedrossman
Perfect Pitch: A Tribute to Billy Mays, 1958-2009Blog2009-06-30andrew_rudin
nGenera CIM Announces nGen CIM Suite™ Version 8.3News2009-06-29annreichert
When Should You Stop Being a "Patient" and Start Becoming a "Customer."Blog2009-06-29dick_lee
Are you Ready for Enterprise Feedback Management?White Paper2009-06-29user408920
Social Media and Customer Experience FeedbackWhite Paper2009-06-29user408920
How Emotions are Evoked in a Customer ExperienceBlog2009-06-29colin_shaw
Will less variety change your customer experience?Blog2009-06-29alan_see
How to Leverage the Difference Between Shoppers and BuyersBlog2009-06-27alan_see
Webinar Links: Make Your Numbers over the Web: Compelling Presentations and Demos for Inside SalesBlog2009-06-27peter_cohan
CrowdService: A Clear and Present ROI for Social CRMArticle2009-06-26bob_thompson
The Touch of Remarkable ServiceBlog2009-06-26Chip Bell
GoIWx and Experlogix announce Strategic Partnership -Delivery of Experlogix Configurator in SaaS model to be used in SharePointNews2009-06-26mike.swan
GoIWx and InterDyn BMI team up for hosted Microsoft CRM free for 30 days -Delivery of Dynamics CRM 4.0 in the SaaS modelNews2009-06-26mike.swan
GoIWx Joins Microsoft BizSpark Program as Hosting Network Partner - Program offers Valuable Cost Savings, Support, and ResourceNews2009-06-26mike.swan
CBM News: NetSuite, NetBooks, Michael Jackson and Social Media in CRMArticle2009-06-26david_sims
Customer Experience Improvement Through a "Learning Relationship"Article2009-06-26Jeff Gilleland
Customer Service Meets Social Media: Best Practices for EngagementWhite Paper2009-06-25jennie_greer
"Our Customer Did Not Leave" Is Not A Customer StrategyBlog2009-06-25lior_arussy
Forrester on Cloud-Based (SaaS) Collaboration ServicesOn-Demand Webcast2009-06-25insight24
GoIWx Joins Microsoft BizSpark Program as Hosting Network Partner - Program offers Valuable Cost Savings, Support, and ResourcesNews2009-06-25mike.swan
The Nobility of ServiceBlog2009-06-25Chip Bell
Former Compliance Software Chief Appointed CEO At 1st TouchNews2009-06-25realwire
Crafting Happy ProcessesBlog2009-06-25Chip Bell
Incenting Imaginative ServiceBlog2009-06-25Chip Bell
eGain Announces Promotion for Easy and Cost-Effective Switch to Its Award-Winning Customer Service SolutionNews2009-06-25jamie_abayan
CSG Systems’ Naras Eechambadi Wins 2009 Stevie® AwardNews2009-06-24sheilabohan
Why GM Could Never Reach Out to Customers (and Why It's Likely to Fail Again)Blog2009-06-24dick_lee
2009 Best Overall Win at World BSS Awards - MetraTech CorpNews2009-06-24realwire
Graham Ede expands Blueview Group with two new acquisitionsNews2009-06-24blueview
Pullmantur Makes the Most of Its Customer Interactions with Altitude Software SolutionNews2009-06-24taveira
G-CEM to conduct the Next Global CEM Certification Program on Sep 30 - Oct 1 in ParisNews2009-06-24jason
SharePoint Alternative: A Comparison Between HyperOffice Collaboration Suite and Microsoft SharePointWhite Paper2009-06-23ptaneja
Microsoft Exchange Alternative: A Comparison of HyperOffice and Microsoft Exchange ServerWhite Paper2009-06-23ptaneja
Stop Making Excuses! Put Your Contact Center in the CloudBlog2009-06-23bob_thompson
TreeHouse Interactive Selected To Build Supplier Portal For VacationRoostNews2009-06-23debbie_pekarek
Siperian Ranked a Visionary in Gartner's Master Data Management for Customer Data Magic QuadrantNews2009-06-23McCoin
New Webinar Features Strategies For PR Credibility With Customer References.News2009-06-23JoshuaHorwitz
New Webinar Features Strategies For PR Credibility With Customer References.News2009-06-23JoshuaHorwitz
NEI Chooses PowerHelp from Vertical Solutions, Inc. to Help Manage and Track Technical Support RequestsNews2009-06-23Alison Harris
Genesys launches Cross-Channel Performance Management SuiteNews2009-06-23keiramacmahon
LRA Worldwide Adds Long-Time Venue Management Executive Martin Thorson to its Account TeamNews2009-06-23zconen
eGain Adds Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub SuiteNews2009-06-23jamie_abayan
Stellar Inducted into the Great Game of Business Hall of FameNews2009-06-23paul_albus
Pegasystems Announces Next-Generation Customer Experience Management SoftwareNews2009-06-22dthompson06
New Verizon Business Web Center Voice Service Answers the Call for More Customer Communications OptionsNews2009-06-22merrittgrp
Infor Redefines Value for Maintenance with Flex ProgramNews2009-06-22wunderkind
Social Media Rock Star or Social Media Business Consultant?Blog2009-06-22axels
The 8 Sources of Sales and Marketing Waste - UpdatedBlog2009-06-22bobapollo
CDMS & SDG take home Retail Week's Responsible Technology AwardNews2009-06-22Josephine
CEX: Goodbye Process-Thinking. Hello Design-ThinkingBlog2009-06-22graham_hill
Majority of UK firms ignoring customer insightNews2009-06-22KDB
Co-creating Experiences Fit for CustomersBlog2009-06-22graham_hill
The Oracle - Yahoo DealBlog2009-06-20axels
Earning Loyalty from Search-and-Switch CustomersInterview2009-06-19jill_griffin
Managing Your Contacts: The Business of Personal RelationshipsWhite Paper2009-06-19TheresaMatter
Exceptional Service: Customer Experience, Self Service and the Human InterractionWhite Paper2009-06-19jennie_greer
Is "Call on the CXO" a Winning Strategy for Salespeople?Article2009-06-19andrew_rudin
CBM News: "Ultimate" Customer Service Integration: IBM, Microsoft, Federal Reserve, Vatican...Article2009-06-19david_sims
EchoSign Summer Release 2009 Transforms the On-Demand Electronic Signature ExperienceNews2009-06-19mhick
The Paradox of Marketing AutomationBlog2009-06-18naras_eechambadi
The 7 Sources of Sales and Marketing WasteBlog2009-06-18bobapollo
“The World Does Not Revolve Around You”…or Does It?Blog2009-06-18gary_schwartz
The Numbers Game: Nine Tips for Better Support MetricsBlog2009-06-17Francoise_Tourniaire
Mailprotector Removes Email Quota Limitations With Unlimited Mailbox CapacityNews2009-06-17debbie_pekarek
City of Calgary Selects Infor Public Sector for Asset ManagementNews2009-06-17wunderkind
SBS Group Teams Up with Bloomsburg UniversityNews2009-06-17sbsmarketing
Business Logic Systems’ CMO to discuss the role of dynamic customer communities in customer retentionNews2009-06-17realwire
Pitney Bowes Announces £1m Training Facility InvestmentNews2009-06-17david_jefferies
GoIWx, Tribridge, and Native Oilfield Services Team up for hosted S+S Microsoft AX 2009 Win-Win-WinNews2009-06-17mike.swan
How Laying People Off Could Have a Silver LiningBlog2009-06-17colin_shaw
Genesys UC Connect to integrate with IBM, Microsoft and Alcatel-LucentNews2009-06-17keiramacmahon
Market2Lead a Finalist for CompTIA SoftwareCEO Software Innovation AwardNews2009-06-16Market2Lead
Informative Graphics Joins The Paperless Project Coalition’s Go Green Initiative to Create the Paperless OfficeNews2009-06-16debbie_pekarek
Infor Expands Payment Options for CustomersNews2009-06-16wunderkind
Innovative In-Sourcer Contact Centers of America Partners with Vertical Solutions Using Latest SaaS TechnologyNews2009-06-16Alison Harris
Change Management and Employee Communication StrategiesBlog2009-06-16xenitelis
The Value of Employee Engagement Surveys as Part of a Change Management StrategyBlog2009-06-16xenitelis
Why Managers and Supervisors ARE NOT the Best Communicators During Times of ChangeBlog2009-06-16xenitelis
How To Cascade Messages via Managers To EmployeesBlog2009-06-16xenitelis
InnoPath Extends Technical Leadership with New Device Management Client for LG, Samsung, and PantechNews2009-06-15InnoPath
The Ramen Nazi and Other Customer Service WondersBlog2009-06-15InnoPath
Has the CRM Industry Become Redundant?Blog2009-06-15dick_lee
Birmingham City FC on Target for the Premier League with Communicator® Email MarketingNews2009-06-15realwire
SpeechStorm Customer, Etisalat, Recognised as Global Innovator in the Genesys Customer Innovation AwardsNews2009-06-15Sarum
Loyal Customers Are Not Always GoodBlog2009-06-15Meikah
IrontouchMS to deliver LiveTime Software's ITIL service management solutions in UKNews2009-06-15worldviewpr
How To Engage Employees With Technology Based ChangeBlog2009-06-14xenitelis
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MarketPlace

Customer Service as a Differentiator: The Road to Excellence at Overstock.com

Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story.

New Research Report: Customer Experience Maturity Monitor

Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here.

Selling the "New Consumer" with Smart Conversations, Not Blind Automation

Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge.

Four Strategies to Shift Your Support Center from Surviving to Thriving

With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent.

TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers

[August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle.

Global Customer Experience Management Certification Program

[Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

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Patent-pending methodologies combine the art and science of Customer Experience Management.

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