All Comments

All comments, listed by most recently posted. Click on the comment subject to go straight to the comment. Or click on the content title to read the post that started the conversation!

Comment Title Author Comment Date Post Title
Software is One Model to Look At braden_kelley 2012-02-08 The Emerging Social Business Architect
An Idea Whose Time Might be Coming . . . andrew_rudin 2012-02-07 The Emerging Social Business Architect
"The business either solves Robert Passikoff (not verified) 2012-02-07 Exceeding expectations or solving customer problems: What’s more important?
Nice touches do make Shelby.T 2012-02-07 Have a super day (and other nice touches)!
Neither Paradoxical Nor Counterintuitive Michael Lowenstein, Ph.D., CMC (not verified) 2012-02-06 Soft skills and the service recovery paradox
Technology buyers have money, but . . . andrew_rudin 2012-02-06 Desperately Seeking Simple
Thanks for your comment Claire Jeff Nicholson (not verified) 2012-02-06 "One-to-One" Marketing is Dead! A Mutually-Managed Experience Trumps One-Way Personalization
Thank you for your comment Don Jeff Nicholson (not verified) 2012-02-06 "One-to-One" Marketing is Dead! A Mutually-Managed Experience Trumps One-Way Personalization
I couldn't help but think of Peppers & Rogers when I read this Claire Chow (not verified) 2012-02-06 "One-to-One" Marketing is Dead! A Mutually-Managed Experience Trumps One-Way Personalization
Bacon Beckons Guest (not verified) 2012-02-06 Bacon Beckons, in a Whole New Way
Recently while working on a Amy (not verified) 2012-02-06 Good Attention vs. Bad Attention
And this advice applies not Epilamor (not verified) 2012-02-06 Is Your Call Center Ready for the Undercover Boss?
Strategy kendralee 2012-02-05 Achieve Your "Unachievable" 2012 Sales Goals
Content Madcom (not verified) 2012-02-05 Survey Results: Improving Content Marketing is the #1 Priority for 2012 Lead Generation.
Absolutely . . . I'm glad to share ideas andrew_rudin 2012-02-05 Can a Customer Ecosystem Approach Bring Families Together?
love to learn more about Science Olympiad project Ronni Marshak (not verified) 2012-02-05 Can a Customer Ecosystem Approach Bring Families Together?
GAndhi: Be the Change You Wish To See In The World maziqbal 2012-02-04 My Apple Customer Experience: how it turned sour and why I am not buying Apple products
I Thank You maziqbal 2012-02-04 My Apple Customer Experience: how it turned sour and why I am not buying Apple products
How Gandhi Won maziqbal 2012-02-04 My Apple Customer Experience: how it turned sour and why I am not buying Apple products
How much are you willing to have others suffer if it benefits U? cvancourt 2012-02-04 My Apple Customer Experience: how it turned sour and why I am not buying Apple products
Social media is media Snapback Hats (not verified) 2012-02-04 Social CRM: The Social Media Plugin To Make Businesses Customer-Centric
Word Is Getting Out Michael Lowenstein, Ph.D., CMC (not verified) 2012-02-03 My Apple Customer Experience: how it turned sour and why I am not buying Apple products
people must vote with their wallets bob_thompson 2012-02-03 My Apple Customer Experience: how it turned sour and why I am not buying Apple products
You can fake authenticity Chris @ Popularity Secrets (not verified) 2012-02-03 Authenticity – you can’t force it, fake it or fudge it
Great points. Now that you mention it . . . andrew_rudin 2012-02-03 Can a Customer Ecosystem Approach Bring Families Together?
Hi Glenn, You're right; most Kimberley Chan (not verified) 2012-02-03 Customer Feedback will drive Sales
How common is a CCO Sue Harkreader (not verified) 2012-02-02 The Newest C-Suite Role: Chief Customer Officer
And don't forget! Philip Cortes (not verified) 2012-02-02 How to start using social media for customer support
Next Generation Model Gregg Winn (not verified) 2012-02-02 Customer Experience Management: 10 Best Practices to Create Real Business Value
Nice headline! Don Peppers 2012-02-02 "One-to-One" Marketing is Dead! A Mutually-Managed Experience Trumps One-Way Personalization
good blog some people do Intelgain (not verified) 2012-02-01 Why Big Data Analytics is The Next Big Opportunity for Outsourcing Companies
Cold Calling Frank Rumbauskas (not verified) 2012-02-01 Cold Warm calling in the social selling era
Is backlash inevitable? April Wilson (not verified) 2012-02-01 Social Login: The Next Step in B2B Landing Page Optimization?
Thanks for the comment Larry Firas Hermez (not verified) 2012-01-31 5 Reasons For Businesses To Go Mobile Now
Hi Firas, Fair point and I Larry (not verified) 2012-01-31 5 Reasons For Businesses To Go Mobile Now
a great article but.... Firas Hermez (not verified) 2012-01-31 5 Reasons For Businesses To Go Mobile Now
Best Buy - What Comes Around Goes Around or Whats Old is New Tom Wilson (not verified) 2012-01-31 BestBuy’s Blogging CEO Sparks Criticism from Customers and Employees
Cutting Costs Can Get One In Trouble Rod Johnson (not verified) 2012-01-31 BestBuy’s Blogging CEO Sparks Criticism from Customers and Employees
Hiiden Bar at the Aria Guest (not verified) 2012-01-30 Aria Hotel in Vegas has a hidden little extra
Halo Effect from Social Login Jay (not verified) 2012-01-30 Social Login: The Next Step in B2B Landing Page Optimization?
Agreed. These terms are outmoded and stale andrew_rudin 2012-01-30 Hunter and farmers – it’s time to change sales strategy – A STC Classic
Football clubs struggles with language barriers in social media Tatu Virtanen (not verified) 2012-01-30 The 12th Reason why Sports Clubs Should Take the Lead in Social Media and Social CRM
Perry's Lessons Learned are many . . . andrew_rudin 2012-01-30 Dealing with Oops! Moments: Sales Lessons from Rick Perry
One of the toughest mindsets Nate Warren (not verified) 2012-01-29 Patience and Persistence – A Powerful Combination in Marketing
Culture Metrics Chris Brown (not verified) 2012-01-29 Empower Your People to Drive Customer Experience ROI: Inside Scoop with Tammy Weinbaum of American Express
Stacking The Deck dabrock 2012-01-29 Stacking The Deck!
Stacking The Deck! Nicholask71 2012-01-29 Stacking The Deck!
There's a lot of misunderstanding about roleplaying in training Adam Lawrence (not verified) 2012-01-28 The value of roleplaying in customer service training
The "R" word Adam Lawrence (not verified) 2012-01-28 The value of roleplaying in customer service training
It's such a shame.... adrianswinscoe 2012-01-27 Customer loyalty schemes don’t create loyalty

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.

Loading

Follow CustomerThink

Top 10 Authors of 2011

  1. Stan Phelps, Synergy Events
  2. Dave Brock, Partners In EXCELLENCE
  3. Nick Stamoulis, Brick Marketing
  4. Cheryl Hanna, Service Untitled
  5. Matt Heinz, Heinz Marketing Inc
  6. Bob Thompson, CustomerThink Corp.
  7. Maz Iqbal, Dynamica Consulting Group
  8. Bob Apollo, Inflexion-Point
  9. Jacob Morgan, Chess Media Group
  10. Jesse Noyes, Eloqua

More About Top Authors »