All Comments

All comments, listed by most recently posted. Click on the comment subject to go straight to the comment. Or click on the content title to first read the article, blog or other content that started the conversation.

Comment Subject	Date	Comment Author	Content Title	Content Author
Give to the Needy, Not to the Greedy	2008-05-16	graham_hill	Just Say "No" to Charity Muggers!	Graham Hill
Bad feelings	2008-05-16	gwynne_young	Just Say "No" to Charity Muggers!	Graham Hill
Extraordinary Service	2008-05-16	graham_hill	In Defense of Airline Employees	Jim Barnes
The Devil is in the Detail	2008-05-16	graham_hill	Technology's Role in Differentiating Customer Experiences	Elana Anderson
Blanace of capabilities	2008-05-16	eranderson	Technology's Role in Differentiating Customer Experiences	Elana Anderson
Sales through Service Works	2008-05-16	graham_hill	Transition in the Contact Center: To Sell or Not to Sell?	Barry Trailer
Continuous Process Beta	2008-05-16	graham_hill	The Future of Business Process Management	Graham Hill
What Do Marketers Need to Know	2008-05-15	graham_hill	Technology's Role in Differentiating Customer Experiences	Elana Anderson
Ouch! These upsells create a painful customer experience!	2008-05-15	andrew_rudin	Transition in the Contact Center: To Sell or Not to Sell?	Barry Trailer
Welcome to the Club	2008-05-15	graham_hill	Are You in on the Conversation?	John I. Todor, Ph.D.
Customer Acronyms and The Naming of Parts	2008-05-15	graham_hill	What Exactly Is Customer Experience Management?	Graham Hill
A Long Way to Go	2008-05-15	graham_hill	X-MOT: Automotive Showroom and Service Center	Sampson Lee
Perception is reality	2008-05-12	bob_thompson	What Exactly Is Customer Experience Management?	Graham Hill
An Open Mind is Required	2008-05-12	john_todor	Startling Statistics!	Chris Stiehl
Old wine in New Bottle .. Old wine tastes better	2008-05-12	Gooty	What Exactly Is Customer Experience Management?	Graham Hill
You Have to Want to Listen	2008-05-09	chris_stiehl	Startling Statistics!	Chris Stiehl
Have to start somewhere	2008-05-09	eranderson	Technology's Role in Differentiating Customer Experiences	Elana Anderson
The 40-30-20-10 Rule and Customer-centric Marketing	2008-05-09	graham_hill	Event-Based Marketing Helps Banks Pinpoint and Benefit From Changes in Customer Behavior	Dan Smith
Social Change	2008-05-09	graham_hill	Micro-interactions Versus the End-to-End Experience	Graham Hill
On the Tipping Point	2008-05-08	john_todor	Micro-interactions Versus the End-to-End Experience	Graham Hill
Genchi Genbutsu	2008-05-08	graham_hill	Startling Statistics!	Chris Stiehl
Achieving a Conversational Tipping Point	2008-05-08	graham_hill	Micro-interactions Versus the End-to-End Experience	Graham Hill
Sign of Change	2008-05-08	john_todor	Micro-interactions Versus the End-to-End Experience	Graham Hill
What Area Brands For?	2008-05-08	graham_hill	Micro-interactions Versus the End-to-End Experience	Graham Hill
Virgin too...	2008-05-08	francis_buttle	Does Your Company Differentiate by Offering Good Products With Virtue?	Andrew Rudin
No-one owns the customer	2008-05-08	francis_buttle	Avoid Fist-Fights and First Figure Out Who Owns the Customer	I. Barry Goldberg
.. and there are other events too...	2008-05-08	francis_buttle	Event-Based Marketing Helps Banks Pinpoint and Benefit From Changes in Customer Behavior	Dan Smith
Don't Forget The Customer's Role	2008-05-08	john_todor	Micro-interactions Versus the End-to-End Experience	Graham Hill
Bad car buying experience	2008-05-07	ssigaud	Optimizing Customer Experience: How One Auto Dealer Group Builds Trust and Commitment	Michael Lowenstein, Ph.D., CMC
Operating the Servicescape	2008-05-07	graham_hill	What Exactly Is Customer Experience Management?	Graham Hill
The new marketing strategy -- customer service	2008-05-07	azell	Customer Service Is the New Marketing ... Or Is It?	Graham Hill
Everything counts	2008-05-07	andrew_rudin	What Exactly Is Customer Experience Management?	Graham Hill
A partial answer to your question	2008-05-07	andrew_rudin	Is There "White Space" in Your Customer Relationships?	Andrew Rudin
Do You Have More on Social Networks and BPR?	2008-05-06	graham_hill	Is There "White Space" in Your Customer Relationships?	Andrew Rudin
Maybe protectionist, but community-focused as well	2008-05-05	jim_barnes	Offshoring of Call Centers May Have Negative Brand Repercussions	Jim Barnes
Drilling Down to Marketing's Capabilities	2008-05-05	graham_hill	Technology's Role in Differentiating Customer Experiences	Elana Anderson
The New Protectionism?	2008-05-05	graham_hill	Offshoring of Call Centers May Have Negative Brand Repercussions	Jim Barnes
Absolutely agree that technology is no panacea!	2008-05-05	eranderson	Technology's Role in Differentiating Customer Experiences	Elana Anderson
and the brand suffers	2008-05-05	jim_barnes	Offshoring of Call Centers May Have Negative Brand Repercussions	Jim Barnes
Offshoring for Value	2008-05-05	graham_hill	Offshoring of Call Centers May Have Negative Brand Repercussions	Jim Barnes
Where's the proof?	2008-05-03	bob_thompson	What Drives Successful Customer Business?	Graham Hill
Customer-Centric Software	2008-05-03	graham_hill	Is There "White Space" in Your Customer Relationships?	Andrew Rudin
Next frontier: mapping social networks to BPR	2008-05-03	andrew_rudin	Is There "White Space" in Your Customer Relationships?	Andrew Rudin
A Layman's Perspective . . .	2008-05-03	andrew_rudin	What Exactly Is Customer Experience Management?	Graham Hill
Influencing Customers	2008-05-03	graham_hill	What Exactly Is Customer Experience Management?	Graham Hill
Networks Networks Everywhere	2008-05-03	graham_hill	Is There "White Space" in Your Customer Relationships?	Andrew Rudin
The next wave: look beyond the obvious	2008-05-02	andrew_rudin	Is There "White Space" in Your Customer Relationships?	Andrew Rudin
Quick Hide. Here Comes a Social Saleman!	2008-05-02	graham_hill	Is There "White Space" in Your Customer Relationships?	Andrew Rudin
The Wealth of Networks	2008-05-01	graham_hill	Is CRM Different ... When Customers Are in Charge?	Graham Hill
Design for the Elderly	2008-05-01	graham_hill	Preparing for the Elderly Customer Experience	Graham Hill