Blog Posts

Title Datesort icon Author Views Comments
Best of CRM: May 25th 2013-05-25 Peter Chase 208 0
Identifying Value with the Business Model Canvas 2013-05-25 business901 108 0
9 Must-Have Content Assets for Successful Industrial Websites 2013-05-25 DiYMCoach 88 0
Three Things Your Employees Crave From You 2013-05-24 jeanniecw 97 0
Sales Coaching’s 1% time solution 2013-05-24 mharris 83 0
A customer service consultant walks into Louis CK… 2013-05-24 keynotespeaker 47 0
Finally—a Sales Pre-call Checklist That Will Help Your Opportunities Soar! 2013-05-24 andrew_rudin 106 0
Nest Labs: Great Products Still Need Great Marketing Stories 2013-05-24 Kathy Klotz-Guest 54 0
Private Online Communities: 7 Tips for Writing to Increase Engagement 2013-05-24 Joshua Paul 393 0
Medallia: CX Success Driven by Leadership and Action; Mobile Feedback Growing 2013-05-24 bob_thompson 497 0
Sales Training Data: Asking for the Business Makes a Sale 4.4x More Likely 2013-05-24 LogMyCalls 113 0
Words Like Knives and Swords 2013-05-24 littlemissgiggles 109 0
Forget loyalty: focus on customer engagement instead 2013-05-24 cnbingham 109 0
New Frontier:Unhosted Loyalty - Less big data, more my data 2013-05-24 sagema 105 0
Customers, customer service, customer experience and crystal balls – Interview with Dr Nicola Millard of BT 2013-05-24 adrianswinscoe 125 0
17 Sacred Cows of Customer Experience 2013-05-24 John Cass 130 0
Stop Asking Probing Questions of Your Prospects—Start Understanding 2013-05-24 marcwayshak 104 0
Today’s Marketer and the Changing Face of Purchase Decisions 2013-05-24 DannyBrown 149 0
How to Measure Customer Satisfaction 2013-05-24 Stefanie Amini 89 0
Sales Role Agility 2013-05-24 dabrock 65 0
Do you only Listen through your Ears? 2013-05-24 business901 73 0
Here’s how other Marketers make Social Media more Customer Centric 2013-05-23 Denysedd 94 0
Are you the calculator? Or the slide rule? 2013-05-23 mlonchar 100 0
10 Questions For Every Piece Of Online Content 2013-05-23 eoinkeenan 102 0
6 Tips for Executives to Align Sales and Marketing Teams 2013-05-23 palves 98 0

MarketPlace

Boost Customer Satisfaction & Loyalty at SCORE 2013

[May 29-31, Boston] Customer experience management (CEM) strategy meets customer operations at SCORE Conference 2013. Topics include driving customer satisfaction and loyalty, employee engagement, customer retention, call center technology and big data analytics. CustomerThink members save $700 off the regular registration fee.

Digital vs. Human Banking Experiences: Can This Be a Happy Marriage?

[June 6] It's time for banking leaders to rethink how to nurture and grow customer relationships in an increasingly digital world. Get the results of a new study that revealed the CX practices of top performing banks. Learn how digital Innovations can enable more personal service.

eMetrics Summit

[June 10-13, Chicago] If you are responsible for the results of your company’s website, social media, ecommerce, web intelligence, data strategy, audience research and/or measurement, then mark your calendar. Customerthink members save 15% off full conference passes with code CTKTO15.

Predictive Analytics World

[June 10-13, Chicago] PAW's program will feature over 40 sessions with case studies so you can witness how predictive analytics is applied at leading enterprises. Customerthink members save 15% off full conference passes with code CTKTO15.

Confirmit’s Community Conference ’13 – London and Las Vegas

[June 19-21, London; June 26-28, Las Vegas] Attending CCC ‘13 gives you an unrivaled opportunity to understand and address rapid industry changes and discover new techniques that can drive your business forward. Create a tailored agenda that explains how to overcome the challenges your business faces. Take advantage of excellent networking opportunities and face-to-face discussions with thought leaders.

Global Customer Experience Management (CEM) Certification Program

[Sept 19-20, Amsterdam; Sept 24-25, Sao Paulo; Nov 12-13, San Francisco] An internationally recognized program with proven track record of success - being run for 40 times in 17 cities with attendees from 58 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Customer Experience Certification

[Sept 24-26, London] If you’re developing a customer experience program or want to review your current approach, join other customer experience leaders for this intensive 2.5-day certification. Presented by Medallia, the global leader in customer experience management. Enter code ‘Cthink’ to save$300/£200.

Voice of Customer 2.0: Creating Change Your Customers and Employees Can Believe In

[Recorded April 25] Despite good intentions, in the majority of companies Voice of Customer programs contribute little to business success. Join us to learn the secrets to capitalize on Customer Experience feedback, so you can drive organization actions that will unlock profitable growth.

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