Articles

Title Datesort icon Author Views Comments
Growth Choices: Which Business Units Offer the Greatest Potential? 2012-12-06 george_brown 1,128 0
Customer Experience: The Buck Doesn't Stop with Black Friday and Cyber Monday 2012-11-20 richard_owen 2,200 1
Earning a Return on Your "Relationship Fund" 2012-11-09 george_brown 1,010 0
Contact Centers Take to the Cloud, Boost Service Quality and Innovation 2012-10-28 bob_thompson 2,564 0
B2B Sellers, Wake Up! Adopt Buyer Experience Management, or Get a Pink Slip from Customer 2.0 2012-10-21 bob_thompson 7,926 11
From Big Data to Big Decisions: Three Ways Analytics Can Improve the Retail Experience 2012-10-05 bob_thompson 5,652 3
Are You Putting Your Rock Star Customers to Work? 2012-10-04 bill_lee 2,181 0
Trust or Bust: Why Consumers are Seeing Less Value in Return for Sharing Their Information 2012-09-25 Bryan Pearson 2,368 0
Why Innovations Based on "One Pig" Won't Work. Three Ideas to Drive Real Customer Value 2012-09-14 george_brown 2,226 0
Is Your Brand Truly Consumer-Centric? 2012-09-11 john_hallward 4,265 2
"Premarket" Listening Program is Critical Input to Product Innovation 2012-08-29 george_brown 4,570 1
Three Steps to Align Marketing and Sales Around Value Messaging 2012-08-24 Tim Riesterer 4,191 0
Solving the Digital Experience Conundrum: Three Roles for Technology in Customer Delight 2012-08-20 bob_thompson 6,574 2
Five Tips to Turn Customer Complaints into Productive Communication 2012-08-09 jessica_edmondson 4,024 2
KEEP Trying to Delight Your Customers, While... 2012-07-31 bob_thompson 4,440 1
Revenue Performance Management (RPM): Strategy, Technology or the Real CRM 2.0? 2012-06-22 bob_thompson 6,864 5
Let Your Customers Inspire You! Four Stages of the Customer-Centric Journey 2012-06-14 bob_thompson 8,621 4
Gen-Y Shoppers Need Next-Gen Service 2012-06-01 fbrown 5,033 0
Customer Care 2.0: Helping Mobile Consumers Help Themselves 2012-06-01 acoward 6,515 1
What Really Drives Customer Loyalty? It's Not Just About the Experience! 2012-05-25 bob_thompson 11,300 7
Five Insights on How to Build a Customer-Centric Organization 2012-05-18 colin_shaw 4,425 0
Beware the Customer King 2012-05-10 jim_signorelli 4,577 0
From Mentions to Meaning: An Analytics Journey 2012-04-29 seth_grimes 7,887 2
Customer Data Management: 7 Best Practices to Get More Value From Your CRM Investment 2012-04-14 Subodh_Rane 7,531 2
Closing the Feedback Loop Drives Customer Satisfaction at Carlson Wagonlit Travel 2012-04-11 greg_marek 5,737 0

MarketPlace

Boost Customer Satisfaction & Loyalty at SCORE 2013

[May 29-31, Boston] Customer experience management (CEM) strategy meets customer operations at SCORE Conference 2013. Topics include driving customer satisfaction and loyalty, employee engagement, customer retention, call center technology and big data analytics. CustomerThink members save $700 off the regular registration fee.

Digital vs. Human Banking Experiences: Can This Be a Happy Marriage?

[June 6] It's time for banking leaders to rethink how to nurture and grow customer relationships in an increasingly digital world. Get the results of a new study that revealed the CX practices of top performing banks. Learn how digital Innovations can enable more personal service.

eMetrics Summit

[June 10-13, Chicago] If you are responsible for the results of your company’s website, social media, ecommerce, web intelligence, data strategy, audience research and/or measurement, then mark your calendar. Customerthink members save 15% off full conference passes with code CTKTO15.

Predictive Analytics World

[June 10-13, Chicago] PAW's program will feature over 40 sessions with case studies so you can witness how predictive analytics is applied at leading enterprises. Customerthink members save 15% off full conference passes with code CTKTO15.

Confirmit’s Community Conference ’13 – London and Las Vegas

[June 19-21, London; June 26-28, Las Vegas] Attending CCC ‘13 gives you an unrivaled opportunity to understand and address rapid industry changes and discover new techniques that can drive your business forward. Create a tailored agenda that explains how to overcome the challenges your business faces. Take advantage of excellent networking opportunities and face-to-face discussions with thought leaders.

Global Customer Experience Management (CEM) Certification Program

[Sept 19-20, Amsterdam; Sept 24-25, Sao Paulo; Nov 12-13, San Francisco] An internationally recognized program with proven track record of success - being run for 40 times in 17 cities with attendees from 58 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Customer Experience Certification

[Sept 24-26, London] If you’re developing a customer experience program or want to review your current approach, join other customer experience leaders for this intensive 2.5-day certification. Presented by Medallia, the global leader in customer experience management. Enter code ‘Cthink’ to save$300/£200.

Voice of Customer 2.0: Creating Change Your Customers and Employees Can Believe In

[Recorded April 25] Despite good intentions, in the majority of companies Voice of Customer programs contribute little to business success. Join us to learn the secrets to capitalize on Customer Experience feedback, so you can drive organization actions that will unlock profitable growth.

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