http://www.customerthink.com/all_articles/%2A All Articles en http://www.customerthink.com/article/prospect_value_management_maximize_profits_not_new_accounts http://www.customerthink.com/article/prospect_value_management_maximize_profits_not_new_accounts#comments Chief Customer Officer Marketing Management Sales Management Customer Experience Management Customer Intelligence Customer Loyalty Management Voice of Customer Customer Strategy Fri, 3 Jul 2009 00:00:00 -0500 michael_lowenstein 218488 at http://www.customerthink.com http://www.customerthink.com/article/customers_win_when_support_development_and_qa_communicate http://www.customerthink.com/article/customers_win_when_support_development_and_qa_communicate#comments Chief Customer Officer Service Management Chief Information Officer Organization Alignment Technology Implementation Fri, 3 Jul 2009 00:00:00 -0500 RobertCJohnson 219814 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_july_3_2009 http://www.customerthink.com/article/cbm_news_july_3_2009#comments Chief Customer Officer Chief Executive Officer Marketing Management Sales Management Service Management Chief Information Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Strategy Fri, 3 Jul 2009 00:00:00 -0500 david_sims 220484 at http://www.customerthink.com http://www.customerthink.com/article/crowdservice_clear_and_present_roi_for_social_crm http://www.customerthink.com/article/crowdservice_clear_and_present_roi_for_social_crm#comments Chief Customer Officer Service Management Chief Information Officer Contact Center Social Media Voice of Customer Technology Implementation Fri, 26 Jun 2009 10:49:29 -0500 bob_thompson 220210 at http://www.customerthink.com http://www.customerthink.com/article/customer_experience_improvement_learning_relationship http://www.customerthink.com/article/customer_experience_improvement_learning_relationship#comments Chief Customer Officer Chief Executive Officer Marketing Management Service Management Chief Information Officer Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Performance Management Web Analytics Customer Strategy Performance Metrics Organization Alignment Experience and Process Design Fri, 26 Jun 2009 00:00:00 -0500 Jeff Gilleland 218367 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_june_26_2009 http://www.customerthink.com/article/cbm_news_june_26_2009#comments Chief Customer Officer Chief Executive Officer Sales Management Service Management Chief Information Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Customer Strategy Fri, 26 Jun 2009 00:00:00 -0500 david_sims 220181 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_june_19_2009 http://www.customerthink.com/article/cbm_news_june_19_2009#comments Chief Customer Officer Chief Executive Officer Chief Information Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Web Analytics Customer Strategy Fri, 19 Jun 2009 00:00:00 -0500 david_sims 219877 at http://www.customerthink.com http://www.customerthink.com/article/is_call_on_cxo_winning_strategy_for_salespeople http://www.customerthink.com/article/is_call_on_cxo_winning_strategy_for_salespeople#comments Chief Customer Officer Sales Management Social Media Fri, 19 Jun 2009 00:00:00 -0500 andrew_rudin 219882 at http://www.customerthink.com http://www.customerthink.com/article/leverage_social_networks_to_increase_revenue_build_brand http://www.customerthink.com/article/leverage_social_networks_to_increase_revenue_build_brand#comments Marketing Management Sales Management Social Media Fri, 12 Jun 2009 00:00:00 -0500 MikePilcher 218657 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_june_12_2009 http://www.customerthink.com/article/cbm_news_june_12_2009#comments Chief Customer Officer Chief Executive Officer Marketing Management Sales Management Chief Information Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Customer Strategy Fri, 12 Jun 2009 00:00:00 -0500 david_sims 219519 at http://www.customerthink.com http://www.customerthink.com/article/what_is_sales_2_0 http://www.customerthink.com/article/what_is_sales_2_0#comments Sales Management Social Media Fri, 5 Jun 2009 00:00:00 -0500 barry_trailer 217560 at http://www.customerthink.com http://www.customerthink.com/article/inspiring_customers http://www.customerthink.com/article/inspiring_customers#comments Chief Customer Officer Fri, 5 Jun 2009 00:00:00 -0500 TBarber 217713 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_june_5_2009 http://www.customerthink.com/article/cbm_news_june_5_2009#comments Chief Customer Officer Chief Executive Officer Marketing Management Chief Information Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Web Analytics Customer Strategy Thu, 4 Jun 2009 17:07:57 -0500 david_sims 219276 at http://www.customerthink.com http://www.customerthink.com/article/telecom_total_customer_experience_model http://www.customerthink.com/article/telecom_total_customer_experience_model#comments Chief Customer Officer Chief Executive Officer Large (1,000+ employees) Marketing Management Sales Management Service Management Contact Center Customer Experience Management Customer Intelligence Customer Loyalty Management Voice of Customer Experience and Process Design Telecommunications Fri, 29 May 2009 00:00:00 -0500 sampson_lee 218328 at http://www.customerthink.com http://www.customerthink.com/article/customer_experience_leaders_break_boom_bust_cycle http://www.customerthink.com/article/customer_experience_leaders_break_boom_bust_cycle#comments Chief Customer Officer Chief Executive Officer Marketing Management Customer Experience Management Performance Metrics Fri, 29 May 2009 00:00:00 -0500 lior_arussy 218706 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_may_29_2009 http://www.customerthink.com/article/cbm_news_may_29_2009#comments Chief Customer Officer Marketing Management Chief Information Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Web Analytics Customer Strategy Fri, 29 May 2009 00:00:00 -0500 david_sims 219028 at http://www.customerthink.com http://www.customerthink.com/article/customer_experience_shaped_by_interaction http://www.customerthink.com/article/customer_experience_shaped_by_interaction#comments Chief Customer Officer Marketing Management Service Management Chief Information Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Technology Industry Analysis Voice of Customer Customer Management Education Performance Management Customer Strategy Performance Metrics Experience and Process Design Fri, 22 May 2009 00:00:00 -0500 Jeff Gilleland 217102 at http://www.customerthink.com http://www.customerthink.com/article/how_toxic_employees_damage_your_business http://www.customerthink.com/article/how_toxic_employees_damage_your_business#comments Chief Customer Officer Chief Executive Officer Marketing Management Sales Management Service Management Customer Experience Management Fri, 22 May 2009 00:00:00 -0500 dick_lee 217855 at http://www.customerthink.com http://www.customerthink.com/article/imaginative_service_unearthing_anthropology_of_twitter http://www.customerthink.com/article/imaginative_service_unearthing_anthropology_of_twitter#comments Marketing Management Service Management Social Media Fri, 22 May 2009 00:00:00 -0500 johnrpatterson 218035 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_may_22_2009 http://www.customerthink.com/article/cbm_news_may_22_2009#comments Chief Customer Officer Marketing Management Sales Management Chief Information Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Web Analytics Customer Strategy Fri, 22 May 2009 00:00:00 -0500 david_sims 218669 at http://www.customerthink.com http://www.customerthink.com/article/can_you_hear_me_now_top_five_voice_of_customer_pitfalls http://www.customerthink.com/article/can_you_hear_me_now_top_five_voice_of_customer_pitfalls#comments Chief Customer Officer Chief Executive Officer Marketing Management Service Management Chief Information Officer Contact Center Customer Experience Management Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Performance Management Organization Alignment Sun, 17 May 2009 13:03:17 -0500 bob_thompson 218466 at http://www.customerthink.com http://www.customerthink.com/article/customer_experience_monitoring http://www.customerthink.com/article/customer_experience_monitoring#comments Chief Customer Officer Service Management Chief Information Officer Customer Experience Management Voice of Customer Performance Metrics Fri, 15 May 2009 00:00:00 -0500 Empirix 218044 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_may_15_2009 http://www.customerthink.com/article/cbm_news_may_15_2009#comments Chief Customer Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Customer Strategy Fri, 15 May 2009 00:00:00 -0500 david_sims 218398 at http://www.customerthink.com http://www.customerthink.com/article/six_sigma_turns_weak_leads_into_strong_sales http://www.customerthink.com/article/six_sigma_turns_weak_leads_into_strong_sales#comments Marketing Management Sales Management Fri, 8 May 2009 00:00:00 -0500 AlLiberty 217556 at http://www.customerthink.com http://www.customerthink.com/article/learn_how_your_contact_center_stacks_up http://www.customerthink.com/article/learn_how_your_contact_center_stacks_up#comments Chief Customer Officer Service Management Contact Center Customer Experience Management Voice of Customer Performance Management Fri, 8 May 2009 00:00:00 -0500 Alton Martin 217712 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_may_08_2009 http://www.customerthink.com/article/cbm_news_may_08_2009#comments Chief Customer Officer Marketing Management Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Web Analytics Customer Strategy Fri, 8 May 2009 00:00:00 -0500 david_sims 218122 at http://www.customerthink.com http://www.customerthink.com/article/listening_to_customers_not_enough_must_adapt_and_act http://www.customerthink.com/article/listening_to_customers_not_enough_must_adapt_and_act#comments Chief Customer Officer Chief Executive Officer Marketing Management Sales Management Service Management Customer Experience Management Voice of Customer Fri, 1 May 2009 00:00:00 -0500 deastman 216836 at http://www.customerthink.com http://www.customerthink.com/article/social_media_living_up_to_promise_for_salespeople http://www.customerthink.com/article/social_media_living_up_to_promise_for_salespeople#comments Sales Management Social Media Fri, 1 May 2009 00:00:00 -0500 andrew_rudin 217557 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_may_01_2009 http://www.customerthink.com/article/cbm_news_may_01_2009#comments Chief Customer Officer Sales Management Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Web Analytics Customer Strategy Fri, 1 May 2009 00:00:00 -0500 david_sims 217831 at http://www.customerthink.com http://www.customerthink.com/article/retain_customers_with_four_types_experiential_value http://www.customerthink.com/article/retain_customers_with_four_types_experiential_value#comments Chief Customer Officer Chief Executive Officer Marketing Management Sales Management Service Management Business / Legal Services Contact Center Customer Experience Management Customer Intelligence Customer Loyalty Management Customer Management Education Fast-Moving Consumer Goods Customer Strategy Financial Services Healthcare Services Hospitality / Entertainment Experience and Process Design Manufacturing Non-Profit / Associations Retail Sales Transportation / Travel / Leisure Fri, 24 Apr 2009 12:00:00 -0500 jim_barnes 217231 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_april_24_2009 http://www.customerthink.com/article/cbm_news_april_24_2009#comments Chief Customer Officer Chief Information Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Web Analytics Fri, 24 Apr 2009 00:00:00 -0500 david_sims 217401 at http://www.customerthink.com http://www.customerthink.com/article/why_businesspeople_use_twitter_tales_from_the_trenches http://www.customerthink.com/article/why_businesspeople_use_twitter_tales_from_the_trenches#comments Chief Customer Officer Chief Executive Officer Marketing Management Sales Management Service Management Social Media Fri, 17 Apr 2009 07:00:00 -0500 john_todor 216996 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_april_17_2009 http://www.customerthink.com/article/cbm_news_april_17_2009#comments Chief Customer Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Customer Strategy Fri, 17 Apr 2009 00:00:00 -0500 david_sims 217123 at http://www.customerthink.com http://www.customerthink.com/article/perfect_time_reinvest_process_people http://www.customerthink.com/article/perfect_time_reinvest_process_people#comments Chief Customer Officer Chief Executive Officer Marketing Management Service Management Customer Experience Management Organization Alignment Fri, 17 Apr 2009 00:00:00 -0500 bill_price 217127 at http://www.customerthink.com http://www.customerthink.com/article/customer_experience_success_starts_with_insight http://www.customerthink.com/article/customer_experience_success_starts_with_insight#comments Chief Customer Officer Marketing Management Sales Management Service Management Customer Experience Management Customer Intelligence Voice of Customer Experience and Process Design Fri, 10 Apr 2009 00:00:00 -0500 Jeff Gilleland 216079 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_april_10_2009 http://www.customerthink.com/article/cbm_news_april_10_2009#comments Chief Customer Officer Chief Executive Officer Chief Information Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Customer Strategy Fri, 10 Apr 2009 00:00:00 -0500 david_sims 216792 at http://www.customerthink.com http://www.customerthink.com/article/web_2_0_end_of_the_beginning http://www.customerthink.com/article/web_2_0_end_of_the_beginning#comments Chief Customer Officer Chief Executive Officer Marketing Management Sales Management Service Management Chief Information Officer Customer Experience Management Customer Information Architecture Customer Intelligence Social Media Technology Industry Analysis Voice of Customer Web Analytics Customer Strategy Performance Metrics Organization Alignment Experience and Process Design Technology Implementation Sat, 4 Apr 2009 14:30:15 -0500 bob_thompson 216251 at http://www.customerthink.com http://www.customerthink.com/article/unlocking_customer_value_with_crm_technology http://www.customerthink.com/article/unlocking_customer_value_with_crm_technology#comments Chief Customer Officer Chief Executive Officer Marketing Management Sales Management Customer Intelligence Fri, 3 Apr 2009 12:00:00 -0500 richard_boardman 211722 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_apr_03_2009 http://www.customerthink.com/article/cbm_news_apr_03_2009#comments Chief Customer Officer Service Management Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Customer Strategy Fri, 3 Apr 2009 00:00:00 -0500 david_sims 216101 at http://www.customerthink.com http://www.customerthink.com/article/manage_touchpoint_value_10_steps_improve_customer_engagement http://www.customerthink.com/article/manage_touchpoint_value_10_steps_improve_customer_engagement#comments Chief Customer Officer Chief Executive Officer Marketing Management Service Management Customer Experience Management Customer Loyalty Management Performance Management Performance Metrics Fri, 27 Mar 2009 00:00:00 -0500 laura_patterson 211510 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_mar_27_2009 http://www.customerthink.com/article/cbm_news_mar_27_2009#comments Chief Customer Officer Marketing Management Chief Information Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Customer Management Education Customer Strategy Fri, 27 Mar 2009 00:00:00 -0500 david_sims 215475 at http://www.customerthink.com http://www.customerthink.com/article/building_the_social_customer_service_experience http://www.customerthink.com/article/building_the_social_customer_service_experience#comments Chief Customer Officer Chief Executive Officer Service Management Chief Information Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Social Media Technology Industry Analysis Voice of Customer Customer Strategy Experience and Process Design Fri, 20 Mar 2009 12:00:00 -0500 bob_thompson 214755 at http://www.customerthink.com http://www.customerthink.com/article/internal_quality_monitoring_prohibits_customer_centricity http://www.customerthink.com/article/internal_quality_monitoring_prohibits_customer_centricity#comments Chief Customer Officer Service Management Contact Center Customer Experience Management Performance Management Performance Metrics Fri, 20 Mar 2009 00:00:00 -0500 jodie_monger 214425 at http://www.customerthink.com http://www.customerthink.com/article/blogs_as_marketing_campaigns_influence_customer_sentiment http://www.customerthink.com/article/blogs_as_marketing_campaigns_influence_customer_sentiment#comments Marketing Management Customer Experience Management Customer Intelligence Social Media Voice of Customer Web Analytics Fri, 20 Mar 2009 00:00:00 -0500 vandana_ahuja 214485 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_mar_20_2009 http://www.customerthink.com/article/cbm_news_mar_20_2009#comments Chief Customer Officer Chief Information Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Technology Industry Analysis Voice of Customer Customer Management Education Customer Strategy Fri, 20 Mar 2009 00:00:00 -0500 david_sims 214761 at http://www.customerthink.com http://www.customerthink.com/article/harness_customers_double_innovation_success http://www.customerthink.com/article/harness_customers_double_innovation_success#comments Chief Customer Officer Chief Executive Officer Large (1,000+ employees) Marketing Management Medium (100-999 employees) Customer Intelligence Voice of Customer Performance Management Small (1-99 employees) Customer Strategy Fri, 13 Mar 2009 13:00:00 -0500 graham_hill 213592 at http://www.customerthink.com http://www.customerthink.com/article/is_ikea_listening_company http://www.customerthink.com/article/is_ikea_listening_company#comments Chief Customer Officer Chief Executive Officer Large (1,000+ employees) Marketing Management Customer Experience Management Customer Intelligence Customer Loyalty Management Voice of Customer Performance Management Customer Strategy Performance Metrics Experience and Process Design Retail Sales Fri, 13 Mar 2009 00:00:00 -0500 sampson_lee 210963 at http://www.customerthink.com http://www.customerthink.com/article/grow_customer_references http://www.customerthink.com/article/grow_customer_references#comments Chief Customer Officer Large (1,000+ employees) Marketing Management Sales Management Medium (100-999 employees) Voice of Customer Customer Strategy Technology Implementation Fri, 13 Mar 2009 00:00:00 -0500 JoshuaHorwitz 212884 at http://www.customerthink.com http://www.customerthink.com/article/cbm_news_mar_13_2009 http://www.customerthink.com/article/cbm_news_mar_13_2009#comments Chief Information Officer Contact Center Customer Experience Management Customer Information Architecture Customer Intelligence Customer Loyalty Management Social Media Technology Industry Analysis Voice of Customer Web Analytics Customer Strategy Fri, 13 Mar 2009 00:00:00 -0500 david_sims 214057 at http://www.customerthink.com http://www.customerthink.com/article/four_metrics_tips_drive_sustained_customer_experience_improvements http://www.customerthink.com/article/four_metrics_tips_drive_sustained_customer_experience_improvements#comments Chief Customer Officer Customer Experience Management Performance Management Performance Metrics Fri, 6 Mar 2009 12:00:00 -0600 clearaction 209715 at http://www.customerthink.com