Software Magazine ranks eGain as one of the world’s largest software companies for the ninth straight year

Mountain View, CA (October 13, 2011): eGain ( NASDAQ: EGAN), the leading provider of cloud and on-site customer interaction hub software, today announced its inclusion in Software Magazine’s Software 500 ranking of the world’s largest software and service providers, now in its 29th year.

“The 2011 Software 500 results show that revenue growth in the software and services industry was healthy, with total Software 500 revenue of $541.5 billion worldwide for 2010, representing approximately 10 percent growth from the previous year’s list,” said John P Desmond, editor of Software Magazine and Softwaremag.com.

“The Software 500 helps CIOs, senior IT managers, and IT staff research and create the short list of business partners,” Desmond said. “It is a quick reference of vendor viability. And the online version, to be posted soon at www.softwaremag.com, is searchable by category, making it what we call the online catalog to enterprise software.”

“As consumers go social and mobile, businesses are struggling to consistently manage interactions across the customer lifecycle,” said Ashu Roy, eGain Chairman and CEO. “Our Customer Interaction Hub platform enables businesses to deliver differentiated and consistent customer experiences across the web, social, and phone. We are pleased to be in the Software 500 list for the ninth straight year.”

The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers, targeting medium to large enterprises, their IT professionals, software developers, and business managers involved in software and services purchasing.

Some 27 percent of the 2011 Software 500 companies are privately held. More than 100 companies are on the list in 2011 for the first time, a reflection of the dynamic nature of the industry.

Go to www.softwaremag.com/register to subscribe to be among the first to see the 2011 Software 500. It is being released first in the digital publication, to be distributed in late September.

The ranking is based on total worldwide software and services revenue for 2010. This includes revenue from software licenses, maintenance and support, training, and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by a survey prepared by King Content Co. and posted at www.softwaremag.com, as well as from public documents.

About Digital Software Magazine and Softwaremag.com
Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for more than 35 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies. Software Magazine and Softwaremag.com are owned and operated by King Content Co.

About eGain
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-premise customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit http://www.egain.com/products/index.asp

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain

eGain contact:
Jamie Abayan
Phone: 650-230-7532
Email: jabayan@egain.com

Software 500 contact:
Tracy Kunichika
Software 500 Project Leader
Email: Tracyk@softwaremag.com

Improving worker productivity, the eight-ounce GD400 handheld enables mobile professionals to scan bar codes, receive work assignments, check email, communicate with the office and send pictures, videos and text messages, easily and efficiently.

SUNRISE, Fla.--General Dynamics Itronix introduces the GD400 rugged handheld computer, designed for mobile professionals whose jobs range from ensuring the public s safety and working inside warehouses to maintaining utilities. Weighing less than eight ounces, the sleek GD400 handheld is equipped with ultra-sensitive GPS, a barcode scanner/imager, a high-resolution camera with flash and a daylight-viewable, water resistant touch-screen screen display.

"Using the GD400, utilities, law enforcement or any mobile enterprise can immediately improve business operations, increase worker productivity and reduce costs," said Mark Johnston, director of Strategic Computing Solutions of General Dynamics Itronix. "By combining robust computing with cell phone-like functionality, the GD400 bridges the communications and computing gap between notebook computers and commercial cell phones."

The GD400 hosts the Windows® Embedded Handheld 6.5 operating system that integrates quickly and easily with enterprise operations and IT networks. General Dynamics Itronix also offers service and support to ensure a smooth transition of the GD400 into business operations. The GD400 is IP54 certified against dust and water intrusion and built to withstand multiple drops onto concrete. It is powered by a high-performance ARM Cortex!"-A8 processor that comes with NEON!" multimedia technology, accelerating the transmission of multimedia and large data files across WiFi and wireless wide area networks.

Key features of the GD400 include:
- Ergonomic design for simple one-hand operation
- Eight-hour battery life
- 3.7 inch color, touch-screen display
- 3.2 mega-pixel auto-focus camera with flash
- Digital compass
- Bluetooth®, 802.11 a/b/g/n, cellular network connectivity

Available with a number of accessories, the General Dynamics Itronix GD400 list price starts at $1,829.

For a complete list of features, benefits and specifications, please visit www.gd-itronix.com/GD400. To speak to a sales representative or to order a GD400, call 1-800-441-1309.

General Dynamics Itronix is a leading developer of wireless, rugged computing solutions for mobile workers, offering a full range of field computing systems including full-sized laptops, ultra-mobile notebook PCs and tablet PCs. Additional information is available at www.gd-itronix.com.

General Dynamics Itronix is part of General Dynamics C4 Systems, a business unit of General Dynamics (NYSE: GD). Information about General Dynamics is available online at www.generaldynamics.com.

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Note to editors: images available for download at www.gd-itronix.com/GD400images
Related topics: rugged handheld, handheld PC, ultra portable, ultra mobile, mobile computing, UMPC

Military, Manufacturing and Education Storage Value Added Reseller Expands Product Line to Deliver Enterprise-Class NAS Solutions with Gridstore to Eliminate Risk, Cost and Complexity of Silo-Based NAS

Mountain View, CA. – Gridstore™, the leader in scale-out NAS solutions for the SMB market, and Diamond Point International, a UK-based storage reseller, today announced that Diamond Point has joined the Gridstore Partner Program as a premiere partner and value added distributor (VAD). As an authorized Gridstore partner, Diamond Point now has a highly scalable NAS offering at half the price of traditional, silo-based NAS storage for its military, manufacturing and education customers.

The Diamond Point partnership with Gridstore enables the UK-based value added distributor to successfully capitalize on the expansive storage opportunity in the military, manufacturing, education and (SMB) markets. With access to innovative partner support programs and the Gridstore Scale-out NAS solution, Diamond Point is able to achieve a powerful NAS storage grid for its channel partners and customers that eliminates storage sprawl and multiple single points of failure. The Gridstore Scale-out NAS solution is designed to eliminate the risk, cost and complexity of silo-based storage with a simple, scalable offering that is based on a “Pay as you Grow” pricing model which eliminates the need to overprovision costly storage resources.

“Gridstore is changing the dynamics of scale-out NAS for the SMB market much like Equallogic did for iSCSI,” said Frank Sutton, director, Diamond Point. “This solution gives us a very turnkey, enterprise-class NAS product for our customers and is a no brainer for both VARs and systems integrators we support. It’s a win-win for everyone.”

“Diamond Point has a huge footprint in the UK market and is a leader in providing the channel and system integrators with best-of-breedsolutions,” said Kelly Murphy, CEO, Gridstore. “The Gridstore Scale-out NAS solution gives our mutual customers a turnkey, scalable, high performance storage solution that meets their 24 x 7 business demands for reliability and availability - while eliminating the need to over provision costly storage resources.”

The Gridstore Partner Program
Gridstore supports its NASg solution with a comprehensive partner program to fuel its partners’ success throughout the entire customer lifecycle. The Gridstore Partner Program has been designed to offer end-to-end support for MSPs and VARs looking to drive increased revenues by capitalizing on the increasing SMB customer demand for high availability storage solutions. Members of the Gridstore Partner Program receive innovative marketing and financialinitiatives including resources, tools and support for prospecting, recruiting, activating and growing new clients. Components of the program include deal registration and protection, co-funded demand generation opportunities and professional services. For more information, please visit: http://gridstore.com/partners.html.

Tweet this: @Gridstore Announces Diamond Point International as Premiere Gridstore Partner

Follow Gridstore on Twitter at http://twitter.com/gridstore

About Diamond Point International
Diamond Point International, part of an international group, has been established in the UK since 1983 and has been at the forefront of industrial computing technology, servicing a mix of OEMs and system integrators. Diamond Point is committed to the Open Systems philosophy and has maintained a portfolio of standards based products, both de facto and formally IEEE recognized. The company offers a prompt quality Technical Support service across all its products. Its engineering department integrates both hardware and software products, thereby offering total system solutions as required by our customers. For more information, please visit: http://www.dpie.com.

About Gridstore
Gridstore is the innovation leader in scale-out Network Attached Storage (NAS) products. The Gridstore NASg solution provides unlimited storage capacity and reliability at a fraction of the cost of traditional storage solutions. NASg is designed for small-to-mid-sized businesses and Managed Service Providers who struggle with the risk, cost and complexity of storage sprawl and who need enterprise class storage without the cost and complexity. Founded in 2007, Gridstore is headquartered in Mountain View, Calif. and has development facilities inDublin, Ireland. For more information, please visit: http://www.gridstore.com.

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Media Contact:
Sabrina Sanchez
Ventana Public Relations
(540) 253-5060
sabrina.sanchez@ventanapr.com

Leading Sales and Marketing Agency Takes the Pain Out of Their SharePoint Migration Project with Metalogix Migration Manager for SharePoint

WASHINGTON, DC, – Metalogix Software, the leading provider in content lifecycle management (CLM) solutions for Microsoft® SharePoint®, Exchange®, and legacy environments, announced today that Acosta Sales & Marketing (Acosta) has successfully migrated from SharePoint 2003 to 2007 with Metalogix Migration Manager for SharePoint with zero downtime or disruption to its business. Metalogix Migration Manager for SharePoint uses a familiar copy-and-paste-style user interface so Acosta can easily optimize its data before migrating it. They can also migrate at their own pace while maintaining full fidelity and preserving views, version chains, metadata and user-edit information.

Acosta has grown from a local food broker to become the leading outsourced sales and marketing agency serving consumer packaged goods companies and retailers across North America. With this rapid growth, the company had several hundred gigabytes of document files and found that theyneeded to use many of the advanced features in SharePoint 2003 to manage them. But, when it came time to migrate to SharePoint 2007, moving the data they were using in the earlier version was problematic. The Acosta team began to evaluate third-party SharePoint migration solutions to help automate their migrationprocess, but found that few offered the ease of use and features it discovered in the Metalogix Migration Manager for SharePoint solution.

“Our options were to do the migration manually, or leverage a solution that only handled a fraction of the content. Neither approach was viable for us because they invited risk of lost data and business disruption to our collaboration environment,” said John Morales, collaboration technology manager and platform support services, Acosta Sales & Marketing. “The Metalogix solution was very successful in handling the more advanced parts of our SharePoint content migration and we just felt at ease with Metalogix. The implementation and deployment of the product is dead simple. We deployed it in our production environment in a matter of minutes with absolutely no downtime.”

Acosta uses Metalogix Migration Manager for SharePoint as a core component of its SharePoint management process. The company finds the product to be a tremendous productivity saver, making what was once a time consuming and error ridden task of migrating their SharePoint data, painless and error free.

“Working with innovative firms like Acosta is a real win/win and we are pleased to work with firms that want to implement advanced SharePoint management solutions that enhance and add value to their existing and future content management practices,” said Steven Murphy, CEO of Metalogix. “Acosta had such a positive and easy experience migrating from SharePoint 2003 to 2007 with Migration Manager for SharePoint that they have come back to us to migrate to SharePoint 2010. We strive to offer the most advanced functionality and user-friendly migration solutions in the market that make even the most tedious tasks effortless–all without disruption or downtime for our customers.”

Metalogix Migration Manager for SharePoint

Metalogix Migration Manager for SharePoint (formerly SharePoint Site Migration Manager) is the industry’s de facto standard for upgrading, consolidating, reorganizing and transforming SharePoint environments. Whether your organization is moving content to Office 365; upgrading from SharePoint 2003 or 2007 to SharePoint 2010; moving between SharePoint servers; managing a hybrid cloud environment, or managing the ongoing organization of your SharePoint content, Migration Manager for SharePoint is an easy-to-use and convenient way of managing the lifecycle of your SharePoint data. Using a familiar copy-and-paste-style user interface, Metalogix Migration Manager enables users to quickly migrate content silos to a common SharePoint system. All data libraries, lists, web parts and permissions can be moved while preserving views, version chains, metadata and user-edit information. Furthermore, customers can use Migration Manager for SharePoint – File Share Edition, to easily migrate large repositories of files to Office 365. Metalogix Migration Manager for SharePoint is the only migration product to pass Microsoft SharePoint Online Code Analysis Framework (MSOCAF) testing and be deployed by customers in Microsoft data centers for Office 365 and BPOS.

Tweet this: @AcostaSales automates migration from #SharePoint 2003 to 2007 with zero downtime using @Metalogix http://bit.ly/qhajDB

Follow Metalogix at http://www.twitter.com/metalogix

About Acosta Sales & Marketing

Acosta Sales & Marketing is the sales and marketing powerhouse behind thousands of the biggest brands you see every day, with aclient roster that includes the majority of #1 and #2 brands sold in most grocery stores. With more than 80 years of experience, Acosta provides a range of outsourced sales, marketing and retail merchandising services to effectively move products off shelves and into shoppers’ baskets, ensuring clients are achieving their true sales potential. Acosta is based in Jacksonville, Fla., with approximately 20,000 associates in 65 offices throughout the United States and Canada. For more information, visit www.acosta.com.

About Metalogix

Metalogix is a leading provider of content lifecycle management solutions for Microsoft SharePoint 2010, Microsoft Exchange, andlegacy enterprise content environments. We enable organizations to scale and cost-effectively manage, migrate, store, archive and protect enterprise content whether on-premises or in the cloud. The company is a Microsoft Gold Certified Partner, privately held, and backed by Insight Venture Partners and Bessemer Venture Partners. For more information, please visit: http://www.metalogix.com.

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Metalogix, and the Metalogix logo are trademarks of Metalogix Software. All other product and company names herein may be trademarks of their respective owners.

Media Contact:

Sabrina Sanchez
Ventana Public Relations for Metalogix
(540) 253-5060
sabrina.sanchez@ventanapr.com

Expansive Public Transportation Agency Reduces its Backup Window Using Secure Online Archiving Solution from Nexsan

THOUSAND OAKS, Calif., -- Nexsan®, a leading independent provider of disk-based storage systems, today announced that the Utah Transit Authority (UTA) has selected the Nexsan Assureon® to improve its object storage archive, assure regulatory compliance and seamlessly support its disaster recovery strategy. Using Assureon from Nexsan, UTA has dramatically reduced its backup window from five days to one while improving the overall performance, integrity and availability of its data, video archives, and CAD drawing archives.

UTA operates a public transportation system throughout the Wasatch Front of Utah. Transportation includes fixed route buses, express buses, ski buses, three light rail lines (TRAX), and a commuter rail line (FrontRunner) that travels from Salt Lake City to Peasant View, north of Ogden. Its main operations are based in Salt Lake City.

As with most public transportation agencies, a large volume of the data UTA must protect comes from video surveillance of the stations and vehicles it operates. Literally mountains of surveillance video can be captured every day. This combined with heavy operational usage of unstructured data was creating volumes of data that UTA needed to efficiently and effectively archive to meet compliance and regulatory requirements.

Initially, UTA utilized the Assureon secure archive to protect its archived email, scanned documents and departmental/user files produced by UTA’s ~2,000 employees. Assureon provides efficient and secure protection of unstructured data compared to the traditional backup of the same files over and over that UTA performed prior to Assureon. Now UTA protects files from day one within Assureon where they are efficiently stored for simplified recovery and assured protection. In addition, Assureon periodically audits data for file integrity and availability throughout the life of the stored data.

UTA turned to its trusted solution provider, Ramsys Computer for a solution. “UTA’s data growth was having a tremendous impact on their backup window,” said Kirby Park, President, Ramsys Computer. “It was taking them five days to perform a full backup. They needed to find a solution that could dramatically reduce the backup window without requiring heavy time investments or complex management. That’s when we recommended Nexsan Assureon. It would provide the ability to separate the backup and archive streams for the enhanced performance and optimization needed to support remote replication while scaling to multiple petabytes to meet storage requirements.”

Ramsys Computer used a replicated Nexsan Assureon system to build a tiered storage solution. The replicated Assureon system was deployed at two separate sites within nine miles of each other and connected with a fiber optic IP network for disaster recovery. UTA also deployed multiple Nexsan SASBeast® storage systems with a combination of SAS and SATA drives

“I was impressed by the Nexsan Assureon solution delivered by Ramsys,” said John Jones, Desktop and Systems Supervisor, UTA. “We found significant value in the features and were even more surprised by the price. It was a fraction of that charged by other system vendors. With Assureon we reduced our backup window and significantly improved our overall storage efficiency. It has proven to be a very capable storage archive, both simple and reliable. You just set it and forget it.”

Part of the Nexsan Flexible Storage Platform™ of products, Assureon is a secure online archive that is ideal for storage optimization, regulatory and corporate compliance, and long-term archiving. For storage optimization, Assureon offloads primary storage to free up space for active data and thereby reduces the size, time and costs of monthly full backups by completely eliminating the unstructured datasets from the backup stream. For UTA, the existing backup environment was sufficient once Assureon moved the unstructured data sets from the backup stream to the archive stream. For regulatory and corporate compliance, Assureon complies with governmental regulatory requirements including HIPPA, SOX and SEC-17 and simplifies the enforcement of company data retention, privacy and protection policies. Ultimately, Assureon delivers reliability, efficiency, and ease of management UTA needs for its archiving processes.

“Organizations that rely on Assureon often see immediate results in terms of storage optimization and performance,” said Victoria Grey, Senior Vice President, Marketing, Nexsan. “But often of even greater value is the solution’s long term scalability, support for compliance regulations and absolute data integrity. Assureon delivers multiple value propositions for end-to-end data protection by providing archiving, disaster recovery and replication in a single solution that seamlessly integrate into UTA’s existing environment.”

About Nexsan
Nexsan® is a leading independent provider of disk-based storage systems purpose-built and priced for the mid-market, offering industry-leading reliability, space and power efficiency. Nexsan storage systems provide scalability, integrity and security for growing volumes of unstructured data and are ideal for virtual storage, data protection, secure online archiving, bulk and cloud storage applications. Overcoming the challenges of traditional storage, Nexsan delivers a different kind of storage experience with easy-to-use, efficient and enterprise-class solutions that reduce the complexity and cost of storage. Nexsan delivers its storage systems through a select global partner ecosystem of solution providers, OEMs and system integrators. Nexsan is based in Thousand Oaks, Calif. For more information, visit the company’s website at www.nexsan.com.

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For more information about Nexsan’s products and solutions, visit www.nexsan.com

Nexsan is a registered trademark of Nexsan Corporation. All other product or company names mentioned herein are trademarks or registered trademarks of their respective owners.

Media Contact:
Sabrina Sanchez
Ventana Public Relations
(540) 253-5060
sabrina.sanchez@ventanapr.com

New Service Virtualizes Both SMB and Enterprise Business Infrastructure for Securely Hosted Business Operations in the Cloud

OKLAHOMA CITY – June 15, 2011 – CoreVault, an industry leader in providing data protection services, today announced the availability of its new VMware vCloud® Powered Hosting service. Through its partnership with VMware, CoreVault has developed its Cloud Hosting service to take advantage of all the cost and efficiency benefits of cloud computing, without sacrificing the control of information security.

Designed to consolidate security processes, increase operational flexibility and deliver built-in backup and data protection for today’s business, Cloud Hosting features full compliance with stringent regulatory requirements including HIPAA, Sarbanes Oxley and PCI and is hosted in CoreVault’s own SAS 70 Type II facility. The new solution is available as an Individual Service for small-and-medium-sized businesses (SMBs) that only need a single virtual machine and as an Enterprise Service for larger-scale companies that require a more powerful package of resource options.

“We are pleased to build upon the value of our partnership with VMware to offer one of the most secure, flexible and efficient cloud computing environments available,” said Jim Rutherford, President, CoreVault. “By matching industry leading technology with our years of data protection and disaster recovery expertise, CoreVault has perfected cloud computing so that today’s businesses can remain more agile without worrying about business continuity or security.”

The CoreVault Cloud Hosting service offers multiple advantages for companies both large and small, including:
• High Performance with minimized risk and maximized security.
• Easy deployment that virtually automates infrastructure virtualization with instant scalability.
• Built-in backup.
• Cost savings that benefit the bottom line by reducing capital expenses.
• Flexibility to access applications and data from anywhere at anytime.

The Cloud Hosting service leverages the latest VMware technology, including VMware vCloud Director, which enables the delivery and consumption of multi-tenant private and public clouds. CoreVault provides backup, recovery and hosting services to customers nationwide. Its services are endorsed by professional associations in the legal, healthcare and financial services industries representing over 500,000 business professionals.

Cloud Hosting services are now available. For more information, please visit: http://www.corevault.com/hosting_in_cloud_solutions.

Tweet this: CoreVault Launches New vCloud Hosting Service http://www.corevault.com/vcloud_launch

Follow CoreVault at http://twitter.com/#!/CoreVault

About CoreVault
CoreVault is a Cloud solutions company that provides backup, recovery and hosting services to businesses in more than 37 states. Your data is securely and automatically stored off-site in our privately owned, SAS 70 Type II certified facilities. It is accessible 24/7 with monitoring and support provided by certified experts. Built on VMware’s industry leading technology, Cloud Hosting services are available on an individual or enterprise-level basis. CoreVault is recommended to more than 500,000 business, legal and healthcare professionals across the country by more than 25 associations. You run your business while we provide elite protection and hosting of your data and reputation. For additional information, go to www.corevault.com.

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VMware and VMware vCloud are registered trademarks and/or trademarks of VMware, Inc. in the United States and/or other jurisdictions. The use of the word “partner” or “partnership” does not imply a legal partnership relationship between VMware or any other company.

For parties interested in CoreVault, cloud backup, data recovery, cloud hosting, data protection, corevault, virtual servers, vcloud hosting, online backup, offsite backup, offsite computer backup, data backup solutions, cloud backup solutions, , corporate online backup, backup offsite, offsite server backup, offsite backup reviews

The role of customers in business-to-business companies is being explored in the Second Annual ClearAction Business-to-Business Customer Experience Benchmarking Study. As the only global analysis of best practices to create excellent business customer experiences, this research effort provides insights to executives who want to maximize value for their stakeholders and clients alike.

This comprehensive survey answers these questions: Who in the organization has overall responsibility for driving customer experience improvement? What are the primary goals, motivations, and obstacles for customer experience excellence? And to what extent does the company strive to understand customer perspectives, build customer-centricity, and create customer value?

Business-to-business (B2B) scenarios are underemphasized in other customer experience studies, which tend to highlight consumer sentiment, customer service contact centers, customer management tools and technologies, or specific geographies and industries. "B2B customer management is exciting," explains Lynn Hunsaker, Customer Experience Strategist at the management consulting firm ClearAction. "Ongoing conversation and tweaking among a variety of functions influencing the purchase decision characterize the B2B environment, typically with customized offerings at high unit prices, such as machinery and enterprise software. In reality, poor customer experiences in the B2B world can have far-reaching personal impacts, and the social factor at trade shows, forums, and alliances is just as important to manage in B2B firms as it is for B2C companies."

This second annual survey differs from the 2010 baseline study which explored the functional owners of various customer experience programs, and the degree of organizational deployment. The 2011 questionnaire consists of about 40 questions to gauge comprehensive aspects of customer experience management.

Customer experience management (CEM) is an emerging discipline that some companies view as the determinant of corporate strategy, while others view it as a component of customer-facing professionals' roles to grow revenue. CEM is a composite of customer service, voice of the customer, co-innovation, experiential marketing, customer relationship management (CRM), customer references, internal branding, and similar efforts. The vast array of CEM approaches across companies will be assessed in this study to determine meaningful patterns for differentiating the customer experience.

Best practices and recommendations will be shared with survey respondents in a complimentary copy of the study report. As another token of appreciation, participants may receive a complimentary copy of the ebook Customer Experience Improvement Momentum. To maximize integrity of the study's findings, participation is limited to B2B companies that do not provide customer experience tools and methods to others. To participate in the 2nd Annual ClearAction Business-to-Business Customer Experience Management Benchmarking Study survey, contact info(at)clearaction(dot)biz.

About ClearAction
ClearAction LLC is a customer experience consulting firm specializing in customer-centric innovation, enterprise-wide employee engagement in customer experience optimization, and customer relationship skill-building. Lynn Hunsaker, head of ClearAction, is on the advisory board of CustomerThink, The Customer Care Network, CustomerExperienceOne, and Marketing Operations Partners. She is author of three ebooks: Innovating Superior Customer Experience, Metrics You Can Manage for Success, and Customer Experience Improvement Momentum.

About The Insight Advantage
The Insight Advantage is a full-service research firm, providing a wide range of services (web surveys, focus groups, telephone interviews) to help companies implement customer research for ongoing insight into their customers’ evolving needs and expectations. Jennifer Berkley Jackson, head of The Insight Advantage, is an extension faculty member of University of California - Santa Cruz.

Relationship with TFOUR will fulfil the market need for superior customer service solutions

Slough, UK: 22nd February 2011: eGain (OTC BB: EGAN.OB), the leading provider of cloud and on-site customer interaction hub software, today announced a new partnership with TFOUR, the Italian business communications specialist. TFOUR will use its expertise and reach to offer eGain’s full suite of best-of-breed customer service and contact centre software to Italian businesses. This will enable organisations to transform their traditional call centres into multichannel customer interaction hubs with rapid time to benefit and low total cost of ownership.

TFOUR operates primarily in the telecommunications, media, gaming & entertainment and public service sectors. It helps its clients in defining, realising, and managing services through fully outsourced solutions that bring innovation across the complete communications value chain.

Alessandro Modesti, Chairman at TFOUR, said, "Contact centre efficiency is more important than ever now with the increase in customer demand for more innovative ways to interact with companies. As businesses strive to provide seamless cross-channel experiences, unified technology such as eGain’s has become an essential enabler for customer service excellence.

'Without doubt, eGain offers the most complete software suite for multichannel customer service and our partnership makes sure that we are well equipped to offer our customers the most intuitive and cost-effective service for their evolving contact centre needs," he added.

"We are delighted to work with TFOUR. Their technical understanding and expertise in providing contact centre solutions and services will add enormous value to organisations in the region," commented Andrew Mennie, general manager, eGain, EMEA. 'As the market for unified customer service technology rapidly gains momentum across Europe, customer demand for our multichannel solutions has reached an all time high. We are confident this alliance will be fruitful and will enable eGain to continue with its expansion across Europe."

-Ends-

About eGain

eGain (OTCBB: EGAN.OB) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, hundreds of the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance. Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter (http://twitter.com/egain) and Facebook (http://facebook.com/egain).

About TFOUR
TFOUR S.r.l., is headquartered in Milan, and born of a team composed by professionals with long-term experience in the set up, management and development of projects and performances improvements in large scale organisations.

TFOUR separates its service offering across seven specific knowledge frameworks: STRATEGY (project management - operational planning - business integration - price packaging –funding); CREATIVITY (advertising - visual design - interaction design – info design – copywriting); MEDIA (media planning – strategic buying- roi analysis); MARKETING & SALES (research & analysis - targeting e profiling - PR and events- e-commerce management - digital sales - content management); TECHNOLOGY (voice portal_cti & ccenter platform – sms & mms platform - payment platform - security platform - community & web 2.0 platform - games platform - content & knowledge platform - web platform - web analytics platform - advertising platform - mail platform - ecommerce platform - tv & radio platform - logistic integrated platform - hosting service); CUSTOMER SERVICE (help desk - customer care – telemarketing - order entry); LOGISTICS (Integrated logistics – national and International transports direct marketing – Mail).

To learn more about us, visit www.tfour.it or call our offices: +39 02 78625 650 info@tfour.it

eGain media contact:

Jennifer Manning
Cohesive Communications
Phone: +44 (0)1291 626200
Email: egain@cohesive.uk.com

TFour media contact:

Daniela Antolini
Communication Advisor
Phone: +39 02 78625 650
Email: daniela.antolini@tfour.it

Fremont, California, January 27, 2010 – Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that Edgewood Partners Insurance Center (EPIC) is using Soffront CRM to improve customer support, sales opportunities, and marketing activities. EPIC (www.edgewoodins.com) is California’s fastest growing insurance brokerage, risk management, and employee benefits consulting firm.
EPIC selected Soffront CRM over competing solutions because it fulfilled all of their needs within their budget. “We are impressed with the software’s ease of use and ease of customization,” explained Brian Talebzadeh, EPIC’s Information Technology Managing Partner. “Soffront’s solution also provides us with robust features at an affordable price.”
The IT department at EPIC is using Soffront’s Help desk module to more efficiently manage customer information and to enhance communication with clients. “With Soffront all customer information is easily available and organized,” continued Talebzadeh. “The software allows us to automatically track customer issues, quickly assign ownership, and easily escalate issues, if necessarily,”

Soffront’s fully web-based, self-help and knowledge management software provides knowledge base capabilities to EPIC’s customers, partners and employees. The entire organization is now better able to efficiently build and share knowledge.

EPIC’s sales and marketing departments are streamlining processes using the sales module of the CRM software. “Soffront has increased our productivity by allowing us to automatically track opportunities,” said Talebzadeh. “Using Soffront’s automated tools, we can also more efficiently forecast our sales and predict revenues.”

Talebzadeh concluded that EPIC is very pleased with the selection of Soffront CRM.
“Soffront CRM is an affordable, yet robust solution. Additionally, Soffront’s technical team is very knowledgeable and willing to help customers.”

About Soffront

Soffront Software Inc. has the experience, technology and focus for mid market companies seeking CRM solutions. A CRM pioneer since 1992, Soffront spans the enterprise with integrated CRM: sales, marketing, customer service, knowledge base, help desk, project management, asset/inventory management, order processing, defect tracking and more. Soffront CRM is flexible, powerful, and affordable. It is designed to readily adapt to a company’s processes, workflows, and users. With on-demand, on-site, or host-to-purchase options, Soffront is the perfect choice for mid-size companies. Soffront’s installed base includes Fortune 500 companies, mid-sized businesses, federal, state, and local governments. Soffront is privately held, debt-free, and profitable.
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Media Contact:
Alison Golan, 904-230-0349
Alison@Soffront.com