Advisors
CustomerThink "Advisors" are the top 25 authors of posts in the past year selected as Editor's Picks. Advisor status is updated quarterly. Shown below are the Advisors as of Dec. 31, 2009, sorted by author ranking. 
Bob Thompson is CEO of CustomerThink Corp., an independent research and publishing firm focused on customer-centric business management, and founder of CustomerThink.com. Thompson is a popular keynote speaker, blogger and author of numerous reports, articles and papers, including CrowdService: Harnessing the Wisdom of Crowds in Customer Service and Support. 
Graham Hill is the founder of customer management consultancy Customers & More. He has more than 20 years of experience in customer-driven change programs with companies of all shapes and sizes. He can be contacted at graham(dot)hill(at)web(dot)de. [Blog: Customer Insider] 
Social media practitioner, founder of the Social Media Academy, CEO of Xeequa, Silicon Valley entrepreneur, book author of “Channel Excellence”, chairing the SaaS Channel Committee of the SIIA, frequent speaker at industry events, and winner of the 2008 SF Entrepreneur award. Former CEO of BlueRoads, Infinigate, Computer2000. 
John I. Todor, Ph.D., is the managing partner of The Whetstone Edge, LLC, a customer-centric consulting firm that helps clients build customer equity by engaging customers online via social media and delivering compelling offline customer experiences. He is the author of Get with it! The Hands-on Guide to Using Web 2.0 in Your Business. 
Alan See is Vice President of Marketing at Berry Network, Inc. an AT&T Company. He also serves as an associate faculty member for the University of Phoenix's College of Business & Management. He holds a bachelor of arts in business and an MBA from Abilene Christian University. Follow me on Twitter LinkedIn Profile Technorati Profile Berry Network 
Consultant, author and educator Dick Lee, founded High-Yield Methods. In addition to his overall CRM expertise, Dick developed the first, "outside-in," customer-centric process approach, Visual Workflow. While helping clients implement CRM, including designing customer-centric process, HYM aligns process with business strategies and technology with process. For more information visit www.h-ym.com. 
Sampson Lee, the founder of G-CEM, created the TCE (Total Customer Experience) Model and the U.S. patent-pending Branded CEM Method. Sampson is the Ass. Visiting Professor of the University of Hong Kong (Master of Science) and an author of Harvard Business Review. Lee and his international partner team deliver the only continuously-running Global CEM Certification Program in London, Paris, Amsterdam, Dubai, Hong Kong, Shanghai, Singapore, and San Francisco. [ Connect Sampson on Twitter or LinkedIn ] 
Lynn Hunsaker helps companies improve customer-centricity and customer experience innovation, through ClearAction customer experience management consulting. She authored 3 handbooks: Customer Experience Improvement Momentum, Metrics You Can Manage For Success, and Innovating Superior Customer Experience. See Customer Experience newsletter. 
Andrew (Andy) Rudin is Managing Principal of Outside Technologies, Inc., specializing in sales strategy for technology companies, and writes The Contrary Domino blog. He holds a master of science in management information technology from the McIntire School of Commerce, University of Virginia. You can send an email to arudin(at)outsidetechnologies(dot)com. Follow me on Twitter. 
Shaun Smith, whose acclaimed books include Managing the Customer Experience, has been a catalyst in expanding focus from customer service to customer experience. He speaks and consults to leading brands internationally. Shaun was recently voted one of the UK's top business speakers. For details see smith+co. 
Lior Arussy is the president of Strativity Group and the author of five books, including Customer Experience Strategy The Complete Guide From Innovation To Execution (4i, 2010). To learn more about customer strategies, sign up for Arussy's newsletter. 
Vanessa DiMauro is CEO of Leader Networks, a research and strategy firm that helps organizations create enterprise-level online communities. She is an Executive In Residence at Babson College, and serves as a Research Fellow for the Society of New Communications. She works with leading companies to create social media strategy and align with operations for positive results. 
Esteban Kolsky is the founder of CRM intelligence & strategy where he works with vendors to create go-to market strategies for Customer Service and CRM and with end-users leveraging his results-driven, dynamic Customer Experience Management methodology to earn and retain loyal customers. Previously he was a well-known Gartner analyst and created a strategic consulting practice at eVergance. 
Colin Shaw founder of Beyond Philosophy, the leading experts in the customer experience, is an international author of three best-selling books on customer experience. Beyond Philosophy provides consultancy, training and customer insight research from its offices in London, England, and Atlanta, Georgia in the United States. Visit Shaw's blog at ExperienceClinic.com. Follow Colin Shaw on Twitter ColinShaw_CX 
Chip Bell is founder and senior partner with The Chip Bell Group, a confederation of highly seasoned consultants who help organizations create a culture that supports long-term customer loyalty. He is the author or co-author of several best-selling books on customer loyalty. Mr. Bell's most recent book (with John R. Patterson) is Take Their Breath Away: How Imaginative Service Creates Devoted Customers. 
Gilleland has held senior marketing positions within the financial services, technology and consumer-packaged-goods industries, where he has built growth strategies for some of the largest brands in the world. With 25+ years of experience, Gilleland offers an informed view on how-to build knowledge-based strategies that increase customer affinity and profitability. 
Donna Fluss is founder and president of DMG Consulting LLC, a firm specializing in customer-focused business strategy, operations and technology services. Fluss is a recognized thought leader and innovator in CRM, contact center and real-time analytics. She is the author of The Real-Time Contact Center and many leading industry reports. 
Bob is founder of Inflexion-Point - applying a systematic, evidence-based approach to help B2B clients generate customer value, eliminate wasted effort and improve marketing and sales performance. UK-based, Bob previously held senior sales, marketing and C-level global positions in the high-tech sector. 
Jim Barnes is a consultant, speaker and author on customer relationship strategy and metrics, and on the creation of value for the customer. Barnes operates Barnes Marketing Associates, Inc. from his base in Canada. His latest book is Build Your Customer Strategy (John Wiley & Sons). 
Bill Band is a vice president and principal analyst at Forrester Research. He is a leading expert on CRM topics, having helped organizations define customer-driven strategies to achieve distinction in the marketplace for his entire career. Click here to download free related research from Forrester (free site registration required). 
Wim Rampen helps Clients achieve substantial and sustainable improvements in the Customers' Service Experience, and assists Clients in the development of innovative Customer Centric strategies, that result in higher profits and competitive advantage. For more information visit Wim Rampen's blog. 
Kevin Stirtz is the Amazing Service Guy, a customer service speaker and trainer who helps companies increase revenue and profits by delivering Amazing Service. Stirtz has been quoted in such major media as BusinessWeek, the Boston Globe, Smart Money and the Chicago Sun Times. Get a free copy of Stirtz's Amazing Service Toolkit. 
Mei Lin Fung, www.isoe.com blogs on ebCEM – evidence-based Customer Experience Management. The Service Leadership Transformation Program developed in an innovative public private partnership with Avaya and Oklahoma State University received the Phillip Crosby Golden Medallion in 2007. Her curriculum has been implemented by Microsoft Telesales in China, and Johnson and Johnson in Asia. She designed the first US Department of Labor approved Contact Center Apprenticeship Program in Oklahoma. Blog: Learning to Earn Customer Trust by Mei Lin Fung 
Harish Kotadia, Ph.D. is an award winning CRM Project Manager passionate about Social CRM and Predictive Analytics from Dallas, Texas, USA. 
Naras Eechambadi is the General Manager of Quaero, a CSG solution. Quaero delivers multi-channel marketing solutions that help companies build long-lasting customer relationships and maximize return on investment. Eechambadi was the winner of the American Business Award for Marketing Executive of the Year in 2009 and is the author of High Performance Marketing: Bringing Method to the Madness of Marketing (Kaplan Professional Press, 2005). »
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